The ideal profile should have a total 8 years’ previous experience in Training function leading a team with minimum 1 year as an AM Training and should possess experience into international Chat/Voice process, preferable Telco experience

Preferred Competencies:

• To motivate, develop and mentor team members in a dynamically changing environment
• Managed group of Process Trainers and Nesting Trainers
• Ability to plan training & refresher session based on impacted KPIs
• Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume
• Must be able to coach & mentor the team on a regular basis
• Must be ready to pick up & drive towards the smooth closure of escalated engagements
• Able to design and update content on daily/weekly/monthly basis
• Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team
• Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance
• Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews
• Should be able to lead Governance/Escalations calls with the Client
• Should possess experience into international Chat/Voice process, preferable Telco experience
• Excellent Communication skills
• Experience largely in Telecom Processes
• 2- 3 years Chat and Sales experience preferred.
• Good command over spoken and written English
• Candidate should be ready to work in a 24*7 environment
• Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients
• Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

Work Location: Hinjewadi, Pune

Those who are interested can apply on this Job post or go on this link to register.

https://forms.office.com/r/matDLqHDMH