Who are we?

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who you are

The Associate Customer Delivery Consultant (CDC) is a foundational role within the Professional Services team, responsible for the back-end configuration of the Humanforce platform to support customer implementations. Working closely with Senior Consultants, this role plays a critical part in translating customer requirements into technical configurations and supports system testing and defect resolution.

What you will do

System Configuration & Implementation

• Execute system configuration tasks according to the design provided by senior consultants.
• Participate in internal reviews of implementation scope and requirements.
• Conduct unit testing and support defect resolution during the UAT cycle.
• Maintain accurate documentation of configurations and changes.
• Collaborate with integrations and engineering teams to support seamless deployment.

Testing & Quality Assurance

• Support User Acceptance Testing (UAT) by troubleshooting issues, correcting configurations, and revalidating outcomes.
• Participate in system readiness assessments to ensure quality standards are met before go-live.

Knowledge Development & Training Preparation

• Develop deep expertise in the Humanforce platform, especially in how product features can be configured to meet customer needs.
• Gain understanding of customer requirements gathering, UAT facilitation, and training delivery.
• Support the design of internal enablement resources to scale configuration knowledge.

Collaboration & Career Pathway Support

• Work under the guidance of senior consultants, taking on increasing ownership of tasks over time.
• Prepare to transition into a customer-facing consultant role by learning project coordination, stakeholder communication, and customer engagement best practices.
• Participate in the reverse-shadowing program during the final quarter of the associate tenure to build frontline consulting experience.

What you'll need

• Bachelor’s degree in Business, Technology, or a related field (or equivalent experience).
• 1–3 years of experience in any of the following areas: onboarding, business analysis, project coordination, consulting, or system administration.
• Exposure to SaaS platforms or enterprise systems (e.g., CRM, Payroll, HCM) preferred.
• Familiarity with workflows, business process mapping, and data handling.
• Strong analytical and problem-solving skills.
• Comfortable working with data and understanding system integrations at a high level.
• Self-starter with the ability to juggle priorities in a dynamic environment.
• Strong communication skills and a team-first mindset.
• High learning agility and eagerness to develop a career in implementation consulting.

Our values

• We are bold
• We are all in
• We are customer obsessed
• We do what we say
• We are good humans

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Benefits

• A flexible working environment
• The opportunity to be part of a fast-growing tech company
• A focus on development with access to Go1 learning
• Paid parental leave and Quarterly Wellbeing Days
• Employee talent referral scheme (know great people, be rewarded)
• A fun and friendly culture working with passionate and talented people
• A work environment where you can genuinely improve the world of work!

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.