Qualifications:

• Bachelor’s Degree; Postgraduate or MBA is a plus
• Minimum 3 years of transactional experience, including at least 1 year in a Quality Team Lead role
• At least 2 years of experience in the corporate travel and leisure domain
• Proficiency in one or more GDS systems (Worldspan, Sabre, Galileo, Amadeus, Apollo)
• Strong communication and analytical skills
• Proficient in PowerPoint and content design related to quality metrics
• Knowledge of quality control tools (e.g., Pareto, Cause & Effect Diagram, Control Charts)
• Understanding of end-to-end business processes and quality parameters

Key Responsibilities:

• Provide day-to-day leadership to Lead Associates
• Ensure compliance with contractual deliverables and address team-level issues
• Participate in client calls and share quality insights with stakeholders
• Manage scheduling and workload for Lead Quality Analysts
• Approve sampling strategies and define calibration processes
• Review and enforce quality standard documentation