Teknowiz

Assistant Manager - Training

Muntinlupa, NCR, PH

5 days ago
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Summary

Domain - Insurance

Location - Alabang

Shift - Dayshift

Target Start Date - ASAP

Qualifications

  • Amenable to Work Onsite at our Alabang Site
  • \With at least 2 years’ experience in managing a training team, preferably in a BPO setup
  • Completed at least 2nd year college
  • Good oral and written communication skills
  • Experience in both process training and foundation skills/communication skills training
  • Must have experience handling Property and Casualty Insurance account.

Other Details

  • Facilitate new hire training for Pre-process and/or Process Training batches.
  • Create, organize, plan, and deliver various forms of onboarding, orientation, and training for employees
  • Create and/or acquire training procedure manuals, guides, and course materials.
  • Conduct TNA for BAU Refreshers
  • Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
  • Evaluate program effectiveness through assessments, surveys, and feedback.
  • Conduct coaching and feedback for teams assigned on the floor
  • Conduct Train-the-Trainer Programs for new trainers/ capability upliftment training for existing trainers

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