Property

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description

Welcome to AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, two distinctive properties within the Pyramid Global Hospitality portfolio. Situated in the vibrant heart of Oakland, California, our team members are part of a dynamic and diverse environment where exceptional service and collaboration are at the forefront of everything we do.

At both properties, we foster a culture of growth, teamwork, and inclusivity. Whether you're in guest services, food and beverage, or event planning, you’ll have the opportunity to develop your skills and contribute to the success of a people-first organization. If you're passionate about hospitality and ready to join a supportive and energetic team, AC Hotel Oakland Downtown and Residence Inn Oakland Downtown is the perfect place to take your career to the next level.

Overview

This position will assist the Director of Sales to develop and expand our markets in all areas. You will assist in developing new leads, expanding existing accounts and drive sales throughout the entire hotel.

Duties And Responsibilities

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Create resumes, BEO’s associated with booked group and catering events.
• Participation in daily sales meeting, pre-convention meetings, training and other sales related meetings as required.
• Work with other departments within hotel to provide quality service to customers.
• Attend trade shows, community events and industry meetings
• Develop/maintain knowledge of market trends, competition and customers.
• Professionally represent the hotel in community and industry organizations and events.
• Participate as team player with all departments.
• Assist with reports and/or competition data collection.
• Follow the principles of CARE and the Four Disciplines of Associate Success.
• Coordinate the physical setup of hotel meeting rooms according to specifications, including audiovisual needs, seating arrangements, signage and other special requirements. Collaborate with operations teams to ensure timely and accurate room configurations.
• Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
• Ensure proper posting of meeting/event schedules.
• Maintain client retention management system.
• Confirm form of payment (i.e. Sertifi credit card authorization form)
• Host weekly group resume & BEO meetings.
• Manage Social Media Postings.
• All other duties assigned by management.
  
  

Qualifications

Previous hotel sales experience. Proven track record on sourcing and signing new business for your property. This position will have its own book of accounts to service while developing new business for the hotel.

High school or equivalent education required. Bachelor’s Degree preferred.

• Excellent communication skills with the ability to negotiate, convince, sell, and influence prospects and hotel guests.
• Past Marriott Experience to include CITY, FOSSE and MARSHA
• Advanced knowledge of the sales and hospitality principles and practices.
• Results-oriented writing techniques and strategies for correspondence, i.e. letters, reports, proposals.
• Appropriate and accurate grammar and punctuation in written communication.
• Ability to maximize impact, maintains interest, and establishes a rapport with your audience when conveying information.
• Ability to proactively prioritize needs and effectively manage time and resources.
• Understanding the positioning of the hotel, services provided, and how the hotel can meet the needs of clients.
• Two-four years of employment in the hospitality industry or related sales field.
• English is a must; other languages are a plus.
• Basic math skills.
  
  

Work Area: Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Compensation Range

The compensation for this position is $70,000.00/Yr. - $75,000.00/Yr. based on qualifications and experience.