Who We Are

Tatcha is a skincare brand rooted in timeless Japanese wisdom, offering transformative yet kind-to-skin formulas that marry Japanese botanicals with clinical ingredients. Our formulation philosophy is informed by the Japanese concept hinou dokon, which means “skin-mind same root”—an acknowledgement of the powerful connection between the skin and the brain. Guided by the mission to care for people through their skin, Tatcha takes a holistic approach to skincare from concept to formulation to clinical evaluation, offering skincare rituals that benefit both skin and mind, while emphasizing the importance of mindfulness to skin health.

Job Summary

The Assistant Account Manager will support the Senior Account Director in the execution of retail sales strategies, manage key account relationships, and ensure flawless execution of product launches, promotional activities, and merchandising initiatives. This role is responsible for operational support and cross-functional coordination to drive business objectives.

Key Responsibilities

Retail Strategy & Execution:

• Assist the Senior Account Director in developing and executing retail strategies that align with brand goals instore & online.
• Support the planning and implementation of promotional programs, product launches, and retail activations instore & online includes sku setup process.
• Help manage the coordination of new product launches, working closely with cross-functional teams (Marketing, Education, etc) to ensure timely execution and robust 360 plans.
• Partner with internal and external teams to ensure alignment on sales and promotional initiatives including sampling and points opportunities.
• Serve as a point of contact for internal teams, ensuring that account-specific needs are met across the business.
• Maintain accurate and up-to-date brand plans and communicate changes to necessary cross functional partners.
  
  

Retail Partner Support

• Maintain day-to-day communication with key retail partners, supporting the Senior Director in fostering strong relationships.
• Support the creation of retailer presentations and marketing materials.
• Work with retail partners to ensure proper execution of promotional calendars, merchandising strategies, and inventory management instore & online.
• Coordinate with retail teams on product visibility and digital strategy to optimize both in-store and online sales channels.
• Support P&L management by owning billing and invoicing processes.
• Own internal creative process including print ads, PDPs and other marketing materials.
• Track and evaluate retailer promotional activities, providing feedback and recommendations for improvement.
• Gather market data, competitor insights, and industry trends to identify growth opportunities and areas for improvement to ensure that the brand remains competitive in the beauty marketplace.
  
  

Note: This job description is not exhaustive and may be amended to include other duties as assigned by the management team.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 2-3 years of experience in retail account management, preferably in the beauty or skincare industry.
• Excellent organizational and time-management abilities.
• Excellent communication and relationship-building skills, with a focus on collaboration.
• Experience in financial analysis, sales forecasting, and budget management.
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
• Proficiency in Microsoft Excel, PowerPoint, and retail analytics tools.
  
  

The Details

The expected base salary range for this position is $70,000 to $80,000. The exact base pay is determined by various factors including experience, skills, education, geographic location, and budget.

This position is also eligible for participation in the company discretionary bonus plan based on personal performance and company results. Tatcha offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid time off, and paid holidays.

Tatcha is committed to diversity and inclusion to drive its business results and create a better future for all employees, global consumers, partners, and communities. If you are an individual with a disability and need an accommodation in order to apply for a job listing, please contact us at [email protected].

Applicants and employees are protected from discrimination under Federal law. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment during normal business hours at establishment by appointment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disability.

Protect yourself against fraud and identity theft. It is always recommended to apply to our open positions directly via our career page located at www.tactcha.com/careers. Tatcha will never ask applicants for their financial or banking information prior to hire. If you have questions, please reach out to us directly at [email protected].