RESPONSIBILITIES:

The Area Facilities Manager is responsible for the oversight of assigned facilities and maintenance programs. They manage a direct relationship with outsourced providers(s) on the day-to-day operations of equipment, property, and physical plant and ensure compliance with established maintenance programs and regulatory requirements.

• Manages the day-to-day maintenance processes for the assigned Market.
• Includes monitoring of open calls, KPI review /analysis, multiple call analysis, invoice and dispute resolution, PM regulations monitoring and spot verification, compliance with all maintenance related governance.
• Manages all facilities driven projects for equipment, building systems, and betterment replacements.
• Include compliances with project scope and budget; including project life-cycle duties.
• Responsible for maintenance expense budget and capital budgets for coverage areas.
• Includes budget versus actual explanation and root cause analysis. Utilizes data to drive actionable results for efficient expense and capital spend.
• Field and site visits to evaluate service levels with reactive and preventative maintenance programs.
• Utilize store visits to formulate equipment and business system replacement programs.
• Represents the Facilities department in meetings / discussions / site visits with Operations and Franchisees and other key stakeholders.

QUALIFICATIONS:

• Education: High School + Equivalent Experience or Bachelor/4 Year Degree.
• Experience: 3-5 years of Management of multi unit retail operations in a franchise environment.
• Construction and / or Facilities experienced preferred but not required.
• Strong communication skills both written and oral with emphasis on dispute resolution.
• Ability to perform multi-tasks within competing timeliness.
• General or Strong knowledge of Project management processes.
• Self Reliant and Motivated in a non office environment.

Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment
• Work on an on-call basis for emergencies as needed