HCL is hiring!!

Looking for ASM- Application production support manager

Experience: 12+years

Notice period: Immediate joiners

Areas of work:

Application service management

Financial business application

Banking application

Roles and responsibilities:

• Manage incidents for high-priority clients ensuring timely resolution and closure.
• Oversee multiple team members to ensure all tickets are updated and assigned appropriately.
• Act as the point of escalation for clients, providing status updates and facilitating regular client working groups on production topics.
• Conduct internal meetings with stakeholders on the status of issues.
• Develop metrics for process measurement, identifying indicators for future improvement opportunities.
• Recommend and facilitate quality improvement efforts.
• Ensure preventative actions are taken to avoid further incidents.
• Knowledge of the financial services industry
• Knowledge of Payments & Cards processing.
• Familiarity with production support processes and the ServiceNow tool.
• Client management
• Should have technical knowledge in Java, Unix, Databases
• Nice to have knowledge in AWS systems

Interested candidates can share their resumes on- [email protected]

Also please share the details in below format.

Name:

Mob no.

Email ID:

Total experience:

Relevant experience

Current organization:

Current CTC:

Expected CTC:

Notice period:

Current Location:

Preferred Location:

Regards

Sushmitha MJ