Job Description

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Apply NowRequest No: RA-3025-3401DESIGNATION: Application Support EngineerDESCRIPTION:

Required

ZOHO Application support 1st Level support for all IT Application Tickets to be maintained in Desk tool Ticket escalation to the functional/technical team when required Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times Ensure that solution and application support documentation is maintained to the highest quality and accuracy Providing assistance and cover for other team members where required Excellent analytical and problem-solving skills Ability to work both independently and as part of a team Excellent customer service skills Excellent written and spoken English Good to have SQL, Python, Coding knowledge At least one year of experience is required in Application supportKRA:

ZOHO Application support 1st Level support for all IT Application Tickets to be maintained in Desk tool Ticket escalation to the functional/technical team when required Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times Ensure that solution and application support documentation is maintained to the highest quality and accuracy Providing assistance and cover for other team members where required Excellent analytical and problem-solving skills Ability to work both independently and as part of a team Excellent customer service skills Excellent written and spoken English Good to have SQL, Python, Coding knowledge At least one year of experience is required in Application supportDEPARTMENT: CSDExperience: 0-2QUALIFICATION:SKILL: Customer ServiceEMPLOYMENT TYPE: ProbationLOCATION: Vapi