Role: Application Support Engineer

Location: Santa Clara, CA

Duration: 3 to 6 months contract to hire

Job Summary: The Application Support Engineer is responsible for providing application support for enterprise applications, ensuring their availability, reliability, and performance. This role serves as a key liaison between end-users, development teams, and other IT functions to resolve application-related issues and implement enhancements/upgrades/updates.

Key Responsibilities:

• Monitor, troubleshoot, and resolve application issues in a timely manner.
• Serve as a point of contact for application incidents, managing incident lifecycle and escalation.
• Perform root cause analysis and implement solutions to prevent recurrence.
• Collaborate with software engineers, reporting engineers, data engineers, and other infrastructure teams to deploy and support application changes.
• Maintain documentation for support procedures, configurations, and known issues.
• Provide end-user support and training when necessary.
• Participate in on-call support rotations as needed.
• Support integration and deployment of new applications, upgrades, updates.

Technical Skills:

• Proficient in troubleshooting web-based, client-server applications, reporting issues, and database problems.
• Experience with SQL for querying and analyzing data.
• Familiarity with scripting languages (e.g., PowerShell, Python, T-SQL, C#, JavaScript).
• Understanding of networking, APIs, and application architecture.
• Experience with monitoring and logging tools (e.g., Splunk, New Relic, AppDynamics).

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5-10 years of experience in application support or IT operations.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.

Preferred Qualifications:

• Experience with ITIL framework and ticketing systems (e.g., FreshService, Jira).
• Exposure to DevOps practices and CI/CD pipelines.
• Familiarity with cloud platforms (e.g., AWS, Azure) and containerization (Docker, Kubernetes).