About the Role:

Join our team as a Senior Application Support Engineer and play a pivotal role in ensuring the stability and performance of mission-critical banking systems. You’ll resolve complex production issues, collaborate with cross-functional teams, and drive continuous improvements in a fast-paced financial environment.

Key Responsibilities:

• Provide technical support for high-availability banking applications (e.g., payments, cards, loyalty platforms).
• Troubleshoot and resolve incidents, perform root cause analysis, and implement permanent fixes to minimize downtime.
• Collaborate with developers, vendors, and infrastructure teams to deploy patches, updates, and security configurations (SSL, OS patches).
• Conduct root cause analysis for recuring issues and work proactively to prevent future occurrences. 
• Monitor system performance, optimize SQL queries, and manage batch jobs.
• Maintain compliance with audit and security standards (2FA, encryption) in a regulated banking environment.
• Participate in disaster recovery (DR) planning and post-incident reviews.

What We’re Looking For:

• 5+ years in application support/maintenance, preferably in banking/financial services.
• Strong technical skills:
• Core: Java, Unix/Linux, shell scripting, SQL/PL-SQL, application servers (JBoss/WebLogic).
• Tools: JIRA, Remedy, Splunk, Dynatrace.
• Experience with DevOps basics (Jenkins, Git) and cloud platforms (AWS/OpenShift) is a plus.
• Strong knowledge of XML and its use in web services, configuration, and data manipulation.
• Excellent communication skills to bridge technical and non-technical stakeholders.

Nice to Have:

• Domain knowledge in cards systems (3DS, CACS), payments, or fraud detection.
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Certifications in ITIL, AWS, or cybersecurity.

Why Join Us?

• Lead critical systems that power global financial transactions.
• Upskill in cutting-edge DevOps and cloud technologies.
• Competitive shift allowances and career progression pathways.