Description We are looking for an experienced Application Support Engineer to join our team in Covington, Louisiana. In this role, you will provide technical expertise to ensure the efficient operation and maintenance of various applications and systems. Your work will directly contribute to resolving complex technical issues and improving system performance. Responsibilities: - Monitor and maintain application performance to ensure seamless operation and minimal downtime. - Diagnose and resolve technical issues related to cloud platforms, Office 365, and Active Directory. - Manage and support ticketing systems to ensure timely resolution of customer and internal requests. - Provide expert-level support for Cisco, Citrix, and other networking technologies. - Configure and maintain firewall and backup technologies to safeguard system security and data integrity. - Assist with the deployment and configuration of computer hardware and software. - Collaborate with cross-functional teams to address system integrations and improvements. - Administer Azure Active Directory and Active Directory Certificate Services (AD CS). - Deliver exceptional customer service by addressing technical concerns promptly and effectively. - Maintain comprehensive documentation for system configurations, procedures, and troubleshooting steps. Requirements - Proven experience with cloud technologies and application support. - Strong knowledge of Active Directory and Office 365 administration. - Hands-on expertise in Cisco, Citrix, and Dell technologies. - Familiarity with firewall and backup technologies for system security. - Proficiency in using ticketing systems to manage technical support tasks. - Solid understanding of computer hardware and configuration management. - Excellent problem-solving skills and a customer-oriented approach. - Ability to work collaboratively in a fast-paced, team-oriented environment. Please apply online today or contact Sara Bech Directly. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .