As a support engineer your role is to understand and support multiple applications.
Lead Major Incident calls impacting the Pickup Fulfillment domain and provide clear, timely updates on status of service restoration to key stakeholders.
Drive root-cause analysis of critical business and production issues to prevent future occurrences and review/approve potential solutions
Work with the engineering teams to continuously implement and improve reliable and speedy build environments
Craft solid and clearly explained documentation
Participate in an off-hours on-call rotation, and perform periodic off-hours work during maintenance windows
Desired Previous Experience/Education
Strong Java, Java SE, JSP, JavaScript background and development skills - Proficient in SQL and PL/SQL. - Development experience using Unica APIs - Required experience working with Unica Marketing Operations 8.x or above. Should have working experience on RESTFUL webservices, Hibernate and Spring MVC
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