We’re looking for a proactive and technically skilled Application Support Engineer with a strong focus on web applications and CRM systems. In this role, you’ll support the daily operation, maintenance, and improvement of key digital platforms used across the organization, ensuring a seamless experience for both internal teams and end-users. You’ll serve as a key point of contact between IT, Marketing, Sales, and external vendors to help resolve issues, improve system usage, and contribute to digital transformation.

Key Responsibilities

• Provide 1st and 2nd line support for web-based applications and CRM systems (e.g., Odoo, HubSpot)
• Troubleshoot functional or technical issues, escalating to vendors or developers when needed
• Monitor application performance and identify areas for optimization
• Support integrations between CRM/web platforms and other systems (e.g., Learning Platforms)
• Manage user access, roles, and data security within assigned applications
• Maintain and update knowledge base and documentation for end-users
• Assist in testing and deploying application updates and new features
• Participate in CRM/web projects and rollouts (e.g., data migration, new features, training)
• Provide technical assistance with the Odoo implementation and migration.

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