Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent.

The main mission of the Financing department is to support equity derivatives and fixed income trading desks on their market activities by offering technology & operational expertise to support the development initiated by these businesses. The applications which you will oversee cover various areas of the financing chain: counterparty risk management, collateral assets optimization, prime brokerage (synthetic and cash) back office operations.

Responsibilities:

Daily support tasks (90%):

• Technical and functional support of the production, features and data flow explanations;
• Monitoring and request / Incident management, crisis management if needed;
• Support and coordinate L2/L3 activities, work closely with L1/L2/L3 world wide teams to ensure efficient processes, pick-up calls on a shared hotline, user onboarding and offboarding
• Knowledge transfer for new joiners and users;
• Drive innovation and contribute with new ideas for the existing architecture, services and processes;
• Maintain a close relationship with the international team and ensure the delivery of high quality of production;
• Supervise application lifecycle and manage application events such as audit, disaster recovery events

Release management (5%):

• Study release impacts on production;
• Install applicative packages coming from development team on pre-pre-production environment;
• Install new version in production and ensure post deployment checks.

Continuous improvement (5%):

• Reach for a full automation of manual tasks, delivery process and monitoring.

Profile Required:

• Finance functional knowledge or technical background in SQL and/or Unix;
• At least 2-3 years experience in support;
• Good command of English, both written and spoken. French would be a plus.
• Good analytical skills and ability to summarize key messages;
• Good communication skills, adaptability and self control;
• Client-driven approach & service oriented;
• High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit.

WHY JOIN US:

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;

• preventive healthcare plan, and group health & life insurance;

• wide range of flexible benefits within a monthly budget;

• office perks, wellbeing and mental health programs;

• various social benefits and bonuses for personal or family events;

• 9 AM to 5 PM work program and flexible (hybrid) work environment;

• additional paid and unpaid time off, including Sabbatical leave;

• learning and growth opportunities based on individual development and career plans;

• unlimited access to various eLearning resources.