The Role:

As an Analyst, Customer Success, you will be responsible for ensuring customer satisfaction and retention by analyzing customer data and providing insights to the customer success team. You will work closely with the team to identify areas of improvement and develop strategies to enhance customer experience. Your end goal will be to increase customer loyalty and drive revenue growth for the company

What You’ll Do:

• Analyze customer data to identify trends and patterns
• Provide insights to the customer success team to improve customer experience
• Collaborate with cross-functional teams to develop and implement customer retention strategies
• Monitor customer feedback and take necessary actions to address concerns
• Conduct regular customer satisfaction surveys and analyze results to identify areas of improvement
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned
  
  

Who You Are & What You’ll Bring:

• Bachelor's degree in Business Administration, Marketing, or related field
• 2+ years of experience in customer success, customer service, or related field
• Strong analytical skills with the ability to interpret data and provide insights
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in the telecommunication services industry
• Familiarity with customer relationship management (CRM) software
• Experience in data visualization tools such as Tableau or Power BI
  
  

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits:

• Healthcare Insurance Plan
• Life Insurance
• Paid Vacation & Holiday
• India Pension Scheme