Who we are?

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.

What’s the job?

The Admissions Officer will, under general supervision, provide high level administrative support in relation to student admission processes. The role involves critical administrative tasks associated with the on-boarding of students from application through to enrolment, with a focus on accuracy of data, and compliance with internal and external processes and procedures. The Admissions Officer will provide advice to internal and external stakeholders in relation to admission processes, award of credit transfer, and relevant policies and procedures.

It is a requirement of this role to maintain exemplary levels of customer service for all internal and external stakeholders and to ensure the highest standard of delivery to all partners. The role encompasses domestic admissions; direct applications; third party partners, corporate partners and university partners. This is a role which requires a very high level of product and industry knowledge, relating to all aspects of student education and training.

Please click here to review Job Description.

This is a permanent full time role, Surry Hills Sydney is our preferred location however will consider Melbourne for the right candidate.

Principal Accountabilities of this role:

• Ensuring timely and accurate processing of student applications and offer letters in order to maximise the conversion of enquiries into applications and enrolments
• Ensure all agent and student queries are dealt with in a professional and expeditious manner
• Implement and manage systems and processes to ensure all databases are kept up to date with accurate and detailed information
• Maintaining accurate student records in the student information system
• To ensure students records and data on governmental databases are maintained accurately and aligned to the student information system
• Uploading of relevant supporting documentation to the student document repository
• Conducting preliminary screening of admission applications prior to routing to academic staff for review
• Managing requests and applications for transfer of credit for prior learning, either concurrent to admission application or after admission

We Are Looking For:

• Previous experience in a similar position in higher education would be advantageous
• A tertiary qualification in a relevant discipline or equivalent combination of relevant experience and education and/or training is desirable
• Proven organisational skills with an ability to manage competing deadlines while working under pressure
• High level of attention to detail and commitment to quality
• Effective written and oral communication skills
• Proficient in the Microsoft Office suite of applications (e.g. Word, Excel)
• Customer focused and able to deliver to a high level of service to internal and external customers
• Flexible and adaptive to change – Willing to work across a roster
• Strong personal drive and self-motivation

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

What we offer

We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

• Join a high growth organization which means career development and growth for you.
• Flexible Working Conditions: Enjoy the flexibility to work remotely and from a campus near you.
• Company Culture: Thrive in a supportive and collaborative work environment that values diversity and inclusion.

Hiring process

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact [email protected] for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.

To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.

We’d love to hear from you.

Applications close: Friday, May 16, 2025

Job Reference: R27078

To ensure a fair and thorough review process, applications for this role will close on Friday, May 16, 2025. You can expect to hear from our Talent Acquisition team after this date with any updates about your applications.