Sapient Customer Solutions (SCS)

Account Specialist

Philippines

$8/hour
3 months ago
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Summary

Qualifications: Candidate must have at least Good English Communication Skills Accepting Highschool graduates, College Undergraduates, Vocational Graduates, and K12/Senior Highschool Graduates Must be willing to start ASAP Amenable to work on-site and on shifting schedule Willing to work for Full time job Job Overview: Handle inquiries, resolve issues, and ensure customer satisfaction by addressing concerns related to products, services, billing, and account management Job Description: Respond promptly and professionally to customer inquiries, providing accurate information, troubleshooting problems, and offering solutions to address their concerns or issues. Assist customers with account setup, login assistance, password resets, and profile updates, ensuring that account information is accurate and up-to-date in the company's database. Investigate and resolve customer complaints, service disruptions, billing discrepancies, and technical issues, escalating complex problems to appropriate departments for resolution as needed. Develop a comprehensive understanding of the company's products, services, features, and policies to provide informed recommendations and assistance to customers. Job Types: Full-time, Permanent Pay: Php18,000.00 - Php28,000.00 per month Benefits: Additional leave Free parking Health insurance On-site parking Paid training Pay raise Schedule: 8 hour shift Rotational shift Shift system Supplemental Pay: 13th month salary Anniversary bonus Commission pay Overtime pay Performance bonus

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