Job Description

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

As an Account Service Representative, you will be responsible for servicing and supporting clients who offer Federal COBRA. Your primary duties include answering clients inquires, troubleshooting account issues, processing life qualifying events and ensuring compliance with regulatory guidelines. This role requires strong communication skills via phone and email, attention to detail, the ability to handle multiple tasks efficiently. You will interact with employers, brokers and participants to ensure a seamless experience with our services.

Key Responsibilities:

Client & Participant Support

• Serve as the primary point of contact for employer groups, brokers, and participants regarding Federal COBRA benefits.
• Provide timely and professional customer service via phone and email.
• Educate clients on benefit plan rules, DOL guidelines and eligibility requirements.
• Assist participants with the Federal COBRA Enrollment process.
  
  

Account Management & Processing

• Process Life Qualifying Events, COBRA Enrollments and COBRA terminations in compliance with DOL guidelines.
• Ensure accuracy of data entered.
• Troubleshoot issues related to eligibility of COBRA benefits.
  
  

Compliance & Documentation

• Stay up to date with Department of Labor regulations.
• Maintain accurate and confidential client and participant information.
  
  

Internal Collaboration & Process Improvement

• Work closely with internal teams to resolve client concerns an improve service delivery.
• Assist in onboarding new clients and training employers on using our platform.
• Identify and suggest efficiency improvements in account servicing processes.
  
  

Qualifications & Skills

• Customer Service Experience- 1+ year in a call center, benefits administration, TPA, healthcare.
• Benefits Knowledge- Familiarity of Federal COBRA a plus (training provided).
• Attention to Detail- Strong ability to manage data accuracy
• Problem Solving Skills- Ability to analyze client issues, troubleshoot, and provide solutions.
• Communication Skills- Excellent verbal and written communication for professional client interactions.
• Technical Proficiency- Comfortable using Microsoft Office (Excel, Outlook, Word).
• Team Player- Ability to collaborate with internal teams and work in a fast-paced environment.
  
  

Compensation & Benefits:

Starting Pay: $17.00-$17.50 hourly rate

Full-Time Onsite Position with Growth Opportunities

Comprehensive Benefits Package, including:

• Medical, Dental, Vision
• Short-Term & Long-Term Disability (STD/LTD)
• 401(k) with Employer Matching
• Paid Time Off (PTO) & Holidays
  
  

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit www.Acrisure.com or learn more here.

Pay Details:

Hourly: $17 - $18

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.