Position: Account Resolutions Specialist (ARS)
Pay Range:$20.62 to $30.93
FLSA Classification: Non-Exempt
This is a hybrid position based at our headquarters in Arcadia, CA.
Who We Are: Foothill Credit Union is a full-service financial institution proudly rooted at the foothill of the San Gabriel Valley (SGV), serving members of our select employer groups (SEGs)—primarily in education, healthcare, and municipal government—as well as individuals, families, and more than 250 businesses in the SGV and surrounding areas.
Exceptional service is our promise to members. We've earned a prestigious five-star rating from Bauer Financial, placing us among the top institutions in our peer group. CUNA recognized us with the 2021 Member Benefits Top Performance accolade for delivering an average direct benefit of $690 per member household. During Q4 2024, we achieved the #1 ranking in overall return of value to members (ROM) among peer credit unions ($700MM–$1B) in California, according to Callahan & Associates.
As a dedicated community advocate, Foothill actively partners with local businesses and organizations to support meaningful causes. Through events, sponsorships, and fundraising efforts, we actively give back to the individuals and groups that make up the core of our community.
Benefits and Perks:
About the Role: The Account Resolutions Specialist builds and maintains successful member relationships by supporting servicing, collections activity, and delinquency goals.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
· Process all claims related to Mechanical Repair Coverage (MRC), Guaranteed Asset Protection (GAP), Debt Payment Protection, and forced placed insurance (State National)
· Ensure compliance with Credit Union policies and procedures
· Responsible for Early-Stage collection efforts
· Work a portion of the Early-Stage collection queue for negative shares and loans, as assigned
· Contact members with Early-Stage delinquent account(s) via letters, phone calls, texts, or emails
· Document all collection actions taken, including telephone conversations, alternate financial arrangements, and correspondence within the core system
· Research accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly
· Responsible for establishing and maintaining effective coordination and communication within the Account Resolutions department
· Support and assist other team members as needed
· Maintain departmental files
· Attend and participate in meetings as required
· Keep management informed of area activities and any significant problems
· Assume responsibility for related functions; fill in and perform duties in the department needed
Compensation details: 20.62-30.93 Hourly Wage