Client Services Coordinator, Account Manager

Status: 1 year contract

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5000 highly-trained clinicians, medical experts and team members in over 300 locations, coast-to-coast, and continues to grow both organically as well as through acquisitions.

The Role

• This role requires strong relationship-building skills, and a deep understanding of our clients' businesses and needs.
• Develop and maintain strong relationships with key clients, serving as their primary point of contact for all business-related inquiries and activities.
• Understand the unique needs and objectives of each key account and develop tailored solutions to meet their requirements.
• Collaborate with internal teams, including operations, compliance, IT to ensure successful execution of client projects and initiatives.
• Monitor market trends, legislative requirements, competitor activities, and industry developments to stay informed about changes that may impact key accounts and our business.
• Prepare and present reports to operations, providing insights and recommendations for meeting SLAs and increasing business.
• Continuously seeking opportunities to enhance our value proposition and strengthen relationships with key clients.
• Represent the company at meetings, industry events, trade shows, and conferences to promote our products and services and expand our network of key clients.
  
  
  

Qualifications:

• Bachelor's degree
• Healthcare and/or insurance industry experience required
• Proven track-record of successfully managing accounts or sales, with at least 3 years of experience in account management
• Occasional travel within Alberta (once a week on average). Access to a vehicle and valid drivers license required.
• Strong understanding of customer relationship management, account planning and general sales techniques.
• Excellent communication skills, both written and verbal.
• Ability to build and maintain strong relationships with clients and stakeholders
• Strategic thinker with the ability to identify growth opportunities and develop effective business operational effectiveness and continuation.
• Proficiency in Microsoft Office Suite and CRM software.
• Willingness to travel up to 25% of the time as required to meet with key clients and attend industry events.
• Drivers license and use of personal transportation required