Overview:MilkMoney is the premier on-demand media buying marketplace, connecting advertisers with traditional, non-traditional, and experiential out-of-home (OOH) opportunities worldwide. We work with disruptive brands like Amazon, AMIRI, Bottega Veneta, Bumble, Calvin Klein, Cult Gaia, Fear of God, Fenty Beauty, GoPuff, Netflix, Reformation, Rhode, Saint Laurent, Spotify and Sweetgreen.
We’re seeking a proactive and relationship-oriented Account Manager to nurture and grow existing client partnerships. This farmer role is all about retention, renewal, and building long-term value. You'll serve as the client’s main point of contact post-sale, ensuring successful campaign execution, identifying upsell opportunities, growing the accounts and driving satisfaction and loyalty.
Key Responsibilities:- Serve as the day-to-day contact for assigned clients, managing communication and expectations
- Ensure flawless execution and delivery of campaigns
- Monitor performance and provide regular updates and insights to clients
- Identify upsell and renewal opportunities
- Find creative ways to grow the account
- Advocate for clients internally and coordinate with cross-functional teams to solve issues
- Maintain high client satisfaction and retention rates
Requirements:- 3–5 years of experience in account management, client success, or a related field
- Strong interpersonal and relationship-building skills
- Exceptional organizational and problem-solving abilities
- Ability to manage multiple accounts and priorities simultaneously
- Detail-oriented with a service-first mindset
- Experience in the advertising industry is a plus