About HighRadius
HighRadius is a Fintech enterprise Software-as-a-Service (SaaS) company which leverages Artificial Intelligence-based Autonomous Systems to help companies automate Accounts Receivable and Treasury processes.
The HighRadius products like Integrated Receivables platform and RadiusOne AR suite reduce cycle times in order-to-cash processes by automating receivables and payment processes across credit, electronic billing and payment processing, cash application, deductions, and collections. With offices located in the USA, UK and India, our products provide value to a wide range of customers and are especially relevant to industries like consumer products, manufacturing, distribution, energy, and others that sell products or provide a service to other businesses.
About the Role
The DSA is a part of the front-end sales/ account management team at HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with the prospect/ customer. The DSA will carry a Sales quota target and the primary responsibility is to move deals through the sales pipeline across the various sales stages to closure and also customer satisfaction (NPS 50)/renewals/minimize churn.
HighRadius End-to-End Sales and Customer Management Process
HighRadius follows a “Two-in-a-Box” model where DSA and an Account Executive (AE) are involved in every interaction with a prospect/ customer. The different stages of such a process
usually include:
• Initial connect and prospecting
• Understanding prospect business needs and requirements
• Creating and demonstrating value of HighRadius products to
prospects using Business Cases/ ROI models
• Aligning with various stakeholders in the prospect’s organization
• Preparing and reviewing contracts
• Renewal of contracts
• Proactive churn risk management
• Escalation Management
• Negotiation and closing the deal/ opportunity
Responsibilities
• Work along with the AE to move deals/ opportunities through the pipeline.
• Interact with the prospect/ customer on a day-to-day basis.
• Requirement gathering and Customer qualification via a systematic analysis of customer business.
• Product demonstration to Finance department of Fortune 1,000 companies (CXO, VP, Director Level audience).
• Develop a detailed Cost Benefit ROI/ Business Case model.
• Strategize/ develop a plan to take on the competition and take deals/ opportunities to successful closure.
• Churn management - maximize customer satisfaction
• Analyze customer tickets and coordinate with respective departments (support, product, etc.) to be sure we are closing tickets and ensuring high customer satisfaction
• Negotiate and close renewals
• Proactively manage customers to minimize churn
Requirements
• Prior Sales/Business Development/Pre-Sales/ Consulting
experience/ Customer Success
• Hands-on working experience with ERP software’s and/or cloud
computing knowledge is an advantage 3-10 Years of
experience is preferred
• MBA and undergrad from reputed institutions is an
advantage
• Experience in working with North American or European
customers in a consultative sales role would be an advantage
• Prior Accounts Receivable knowledge would be an advantage
Soft Skills
• Highly Organized and Self Motivated
• Possesses excellent communication and presentation skills
• Comfortable interacting with CXO level employees of Fortune 1,000 companies
• Excellent at teamwork and ability to work in a distributed delivery environment
• Possesses and demonstrates high integrity and credibility as perceived by all those with whom they will work
• Strong intellect coupled with proficient commercial instincts. Unwavering focus on results/target
What You’ll Get