Ciklum is looking for a Account Director, Hi-Tech to join our team full-time in the USA (Bay Area).

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

Responsibilities:

• Manage the portfolio of the clients within the Hi-Tech domain and identify opportunities to grow client accounts to fuel Ciklum’s growth
• Develop account management strategies (farming, up-selling, cross-selling etc.)
• Manage client account(s) and build strong & sustainable long term client relationships
• Coordinate with internal Ciklum teams to deliver solutions that meet clients' needs
• Liaise with Ciklum account partners and digital teams for effective collaboration on client account
• Keep a close eye on trends relevant to client industry & business to identify suitable opportunities
• Manage client escalations and provide help/support to team members by acting as a single point of contact
• Provide governance and delivery oversight for the client account(s)

Requirements:

• 7+ years of experience in a client relationship management selling software engineering services
• Very much goal and performance-oriented, able to be strategic, as well as hands on
• Ability to create a financial business case and present ROI back to customers and prospects
• Ability to own and manage account level P&L responsibility
• Ability to interact with C-Level Executives, convey the value proposition of the Ciklum and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy

What`s in it for you?

• Health insurance for the employees and their family members, 401k plan
• Remote working format
• At Ciklum you will build your career in a proven successful high growth company with unique service offering on the market
• You will be a part of a learning ecosystem with access to training and self-development opportunities
• You will be part of a creative and dynamic team that works to the highest ethical standards

Being a Ciklumer means feeling passionate about what you do, striving for excellence, being ready to step up and open new solution spaces for new ideas, being part of an open-minded and enthusiastic community

Be bold, not bored!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.