Supports the Account Management Services Department by handling terminal-related inquiries, preparing timely reports, and maintaining accurate documentation
Coordinating with the relevant departments for supply and equipment delivery, managing terminal request forms, and contributing to quality improvement efforts.
Ensures smooth operations and supports Team Leader, Supervisor, and clients by providing efficient and effective services
Prepares and processes service requests for any terminal-related concerns
Ensures that the window time for resolving or closing service issues is based on agreed service levels with accounts
Coordinates with the Service Fulfillment Division to pick up and deliver supplies, terminals, paper consumables, and other requests to clients or bank partners
Provides complete and timely reports and updates to accounts based o the set deliverables of key support groups
Establishes filing and documentation for the encoding system of accounts, as well as other official and business-related records
Prepares reports regularly for submission to clients’ immediate superiors and project managers
Prepares monthly service review presentations for key accounts and attends the meetings
Prepares all required billing documentation for the Finance Department for all expenses and services rendered to accounts
Exerts best effort to meet quality objectives; implements and/or carries out quality improvement activities; and functions as an Account Coordinator, as formally and officially defined by the immediate superior or executive management
Requirements
A Bachelor’s Degree in Business Administration, Marketing, and other related fields
Preferably with at least 2 year of work experience in performing sales executive and/or administrative functions
Has excellent client coordination skills
Keen on minute details, flexible, systematic, and results-oriented
Computer literate in windows-based applications with the ability to learn customer service software applications
With excellent and professional verbal and written communication skills
Amenable to work onsite in Ortigas, Pasig City
Can start immediately
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job