Who we are…

ELMO Software is the pre-eminent provider of Cloud HR, payroll and expense management solutions in Australia, New Zealand and the United Kingdom.

More than 3,000 customers benefit from automating fragmented HR processes with an all in one platform that manages the employee lifecycle from “hire-to-retire”.

With more than $100 million in annualised recurring revenue (ARR), ELMO is one of the largest and fastest growing cloud-software businesses in the region.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and let you shine.

Our values:

• Obsess over customers - Everything we do is designed to positively impact our customers
• Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
• Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
• Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change

About the opportunity…

Reporting to the AM Operations, the Account Coordinator is responsible for ensuring the overall support and service provided to ELMO clients is optimised and tailored ultimately focusing on improving the client experience.

The role acts as a support to the Account Managers through proposal generation, administration tasks, call cycles and phone check ins with clients. The role requires ongoing engagement with internal stakeholders and regular interactions with the CRM and Helpdesk platforms.

Attention to detail is key in the success of this role, with a focus on licensing and usage within client systems is kept accurate. Where required, the Account Coordinator will be acting as an extension to the client’s team by providing reporting services on an ongoing basis, ultimately strengthening the ELMO value proposition.

The core function of the Account Coordinator includes but not limited to:

Administrative Support

• Maintain consistency in the integrity of data in Salesforce including account plans, contact
• information, contract information and account status.
• Preparation and collation of reports (liasing with Sales Operations & Insights Lead)
• Respond to email and telephone queries from Account Managers.
• Compliance with ELMO’s Information Security Policies and Procedures
• Occasional Project work both within the Account Management team and in wider teams within organisation
• Creation of Acceptance Forms and other client facing document as needed
• Additional key ongoing project work as designated by Head of Account Management.

Client Management

• Runs usage reports to assess client engagement levels with the system ensuring clients are not
• over-utilising their ELMO solution, and managing the sale with clients if they are overutilizing their system
• Proactively assesses, clarifies, and validates client needs on an ongoing basis
• Establishes productive, professional relationships with key personnel in assigned client accounts
• Managing internal resources (e.g. briefing sales representatives, liaising with marketing, etc.) to
• maximise the scope of all client solutions
• Maintaining documentation around lead generation and follow up on opportunities.
• Articulating the ELMO offering (all products) and contextualising the message to suit the audience.
• Utilisation of internal technologies, ie. Gong, to increase efficiencies within current processes.

Stakeholder engagement

• Engages with the Client Services division regularly
• Work closely with the Sales and Marketing team to support marketing initiatives as required.
• Works closely with Product teams and managers to ensure client feedback is being received and
• acknowledged
• Maintains high client satisfaction ratings that confirms 100% retention of contract value
• Assisting in the effective consultation and implementation of client solutions to maximise return on investment
• Ensure compliance with ELMO’s information security privacy policies and procedures

What we would like you to bring to the team...

• Undergraduate Qualification in Business, Marketing, Commerce.
• Previous experience in client service, account management or sales.
• Excellent listening and negotiation skills.
• Excellent written and oral communication skills.
• Ability to learn and grasp technical concepts within a platform
• Proven ability to manage multiple projects at a time whilst paying strict attention to detail.
• Experience with Salesforce and Zendesk is desirable

Benefits:

• Hybrid work set up
• Annual paid vacation leaves (accrual)
• Annual paid sick leaves (accrual)
• 10 Filipino Public Holidays (accrual if you had to work you can use it later on!)
• HMO provided for you and 1 free dependent
• Group Life Insurance
• Rice/travel allowance (for roles that are hybrid)
• Quarterly meet ups
• Birthday leave and YOU day
• Mental Health/EAP programs

ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO’s ISO27001:2022 Certified security policies and practices.