- What should your customer service cover letter include?
- What can you write in the introduction of your cover letter?
- What should be mentioned in the cover letter body for a customer service vacancy?
- How to write a customer service cover letter closing
The customer is king, and you're the person that ensures an optimal customer experience. Whether delivering product solutions, resolving customer issues, or achieving revenue targets, great customer service specialists play a key role in a company’s success. The demand for customer service professionals is out there (despite AI advancements) and one way to stand out is by writing an effective customer service cover letter.
Similar to encouraging a customer to invest in a product or service, you’ll want the hiring manager to invest in you. A compelling cover letter can close the deal in terms of a resume review and interview offer.
In this cover letter guide, along with the corresponding customer service cover letter example, we’ll look at exactly how to draft a cover letter that can get you interviews, including:
What should your customer service cover letter include?
What can you write in the introduction of the cover letter
What information can you give in the body of the cover letter
How to write a cover letter closing
What should your customer service cover letter include?
Ensuring your customer service cover letter projects your professionalism is key to making a great first impression. Keep your cover letter concise and to the point, outlining your stellar customer service skills, experience, and achievements.
Your cover letter should include your contact information, details of the company you are applying to, the date, and a formal greeting. Following this, you’ll need a compelling introduction to hook the reader, the main body detailing your customer service expertise and achievements, followed by a closing paragraph. We’ll go over these elements in the following paragraphs.
What can you write in the introduction of your cover letter?
Your cover letter introduction needs to convey your passion for customer service, strong track record of success, and why you want to join the organization you are applying to. This is your initial pitch, so it needs to sell you as the customer service guru the company needs to hire.
Highlight your commitment to customer satisfaction and the value you can add. Researching the organization and reviewing the job description will help you identify the company’s pain points. You can then reference this in your introduction. This could include support of a rebranding exercise, boosting sales, or providing support to international clients following expansion. Whatever the reason, making reference to this will show your commitment to the role.
Dear Mr. James Edison,
With a track record of success delivering exceptional customer service over the course of an extensive career, I am reaching out to express interest in the customer service position. As Hilton is well regarded as an organization that values a commitment to customer satisfaction, I am confident that my background is a perfect match for this role.
What should be mentioned in the cover letter body for a customer service vacancy?
The body of the customer service cover letter is where you expand on your skills, expertise, and accomplishments related to the specific job opening.
An effective approach is to break into it three different sections:
Why you. Outline your customer service background, with particular focus on key achievements, skills, and expertise. Providing examples of your achievements with the all-important facts and figures is key. Increasing customer satisfaction to 90% by consistently exceeding client expectations or proactively offering add-on services and achieving a 30% increase in sales revenue will communicate the value you can bring to the organization.
Why here. Companies are looking for customer service professionals who are passionate about their brand. Research your target company’s website and social media platforms so you can connect your expertise to their vision and values via your customer service cover letter.
Why now. Storytelling is a great way to connect on a personal level with a company or role. What has prompted you to make this move in your career? What do you hope to achieve in future? Maybe you’re hoping to complete training and move into more senior-level roles with the company. Conveying these goals will highlight your passion and commitment.
Get more in-depth advice in our blog: Sending an email cover letter
Expert tip:
Don’t be too salesy in your customer service cover letter. You want to show your passion for products, services, and the company, but don’t go overboard! For example, saying you’re obsessed with the product and can’t live without it won’t come across as well as a personal connection to the product and appreciation for your customer service experience.
During my career, I have maintained a focus on excellence and promoting the company’s core values. I take the initiative to further my training and foster productive relationships with team members. This enables me to consistently provide an unparalleled customer experience.
A few more of my qualifications include:
Servant-leadership mindset with the highest level of integrity.
Excellent communication skills; bilingual in English and Spanish.
Natural talent for building rapport and cultivating revenue-generating client
relationships.
How to write a customer service cover letter closing
The closing section of your customer service cover letter (much like a sale) needs to persuade the hiring manager to give you a shot. This is also a golden opportunity to deliver a strong finish to your cover letter. This doesn’t need to be a long paragraph (a couple sentences is fine). Here’s some inspiration:
Outline a special achievement or skill. This should demonstrate the impact you will have in the customer service role: “I understand that every interaction I make with a customer is critical to exceeding expectations and fostering long-term loyalty.”
Include a Call to Action. Encourage them to take your application to the next level: “I look forward to speaking with you and learning more about the (Position Title) position and (Company Name). Until then, thank you for your time and consideration.”
Tick all the boxes with your cover letter. Learn more here: Cover letters: a guide with everything you need to know
I would appreciate an opportunity to schedule an interview to further understand your needs, my potential contributions to your company, and the customer service role in detail. Thank you for your consideration.
Sincerely,
Abraham Dalke
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