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It takes a lot of bookkeeping to travel across the world these days, and travel agents are the professionals who help travelers with that bookkeeping. From booking plane tickets and hotel rooms to sharing info about good/bad travel destinations, a good travel agent can wipe away the hassle of long-distance travel for individuals, families, or businesses. Some travel agents work as freelance professionals, while others work for travel agencies. Education-wise, travel agents only need a high-school diploma to qualify for their work, though business degrees and knowledge of foreign languages/cultures are always useful.
Each section in the resume example below is carefully designed to let travel agents show off their most relevant, customer-pleasing skills and experiences to recruiters at travel agencies.
Below your name, contact info, and title, this resume’s professional summary section gives you lots of space to talk about your personal strengths as a travel agent candidate (your ability to please customers and thrive under stress). The sample paragraph is also full of useful language you can borrow to describe your own travel agent experiences, plus keywords that travel agency applicant tracking systems often look for.
The professional experience section in this resume is also full of useful phrases and keywords that you can splice into your own resume as needed. The layout of this section happens to be fairly flexible, letting you scale your resume up to two pages or down to one page depending on how many past travel/customer assistance jobs you’ve worked at.
To be a promising travel agent job candidate, you’ll need to show off your verbal/written communication skills on any resume you create. Many travel agents will talk to their clients on the phone or via email, meaning that they need to be good at communicating key travel information with clear, direct language. Modern travel agents also need lots of computer literacy - not just with Microsoft Office Software, but with online booking tools and reservation systems as well.
Research abilities are also worth highlighting on your resume - not just so you can find bargain plane tickets or great hotel rooms, but so you can give clients need-to-know information about their destination. By and large, travel agencies prefer travel agents who can give clients useful facts about local tourist landmarks, cuisine, weather, or local hazards - anything that might improve their travel experience and boost satisfaction.
Recruiters trying to hire a travel agent like to see resumes with the following skills listed
Call center operations
Customer service & retention
Safety & security regulations
Sales & marketing operations
Business logistics & management
Cash & credit transactions
Ticket reservation systems
Sharp, tech savvy professional with Travel Agent & Tourism certificate and a passion for providing world-class client service. Highly developed interpersonal and communication skills; proven success consulting with customers via phone and email to assess needs and offer a range of travel options/itineraries. Conduct exhaustive research to develop comprehensive travel plans that exceed client expectations while aligning with established budget and preferences. Able to clearly communicate information on travel schedules, rates, routings, connections, and destinations. Thrive in stressful, client-facing roles demanding diplomacy, tact, and strong understanding of domestic and international travel requirements.
Employment history example
Travel Agent at AAA Mid-Atlantic, Eatontown 2019 - Present
Provided top-quality vacation planning to clients; researched and compiled detailed travel information for members and non-members, including package information for vacations, cruises, and Flexible Independent Travel plans. Answered customer inquiries and developed trip files in compliance with AAA regulations. Completed processing of AAA member applications, credit card requests, and insurance referrals. Mastered GDS/Apollo interface to organize domestic and international travel arrangements.
Achieved $1M in travel sales for two consecutive years, earning recognition as part of the Million Dollar Club.
Recognized with Sales Excellence Award for driving revenue as top-preforming travel agent in hotel sales.
Call Center Agent at Multiple Sclerosis Foundation, Fort Lauderdale 2015 - 2019
Provided stellar customer service during phone engagements with donors and potential donors for nationally recognized charitable organization supporting medical advocacy. Communicated and consulted with patrons to answer questions, generate and process donations, and manage confidential donor information. Operated computer systems, databases, and information management programs, including multi-line telephone and switchboard system; maintained accurate documentation and reports.
Recognized for subject matter expertise; selected to train new hires on systems, processes, equipment, and customer service expectations and procedures.
Sales Associate at Princess Boutiques On Board, Los Angeles 2008 - 2015
Provided top-flight customer service to discerning clientele while increasing jewelry and service-related sales. Consulted with customers to identify needs and capitalize on upselling opportunities; delivered sales presentations. Managed inventory.
Delivered exceptional customer service, directly contributing to strong rates of repeat and referral business.
Travel Agent & Tourism Certificate at Miami Dade College
Customer Service & Retention
Call Center Operations
Safety & Security Regulations
Sales & Marketing Operations
Business Logistics & Management
Cash & Credit Transactions
Ticket Reservation Systems
Microsoft Office Software