Protect your data
A medical receptionist is one of the most important positions in a medical office. They are often the first person a patient will come in contact with and will set the tone for that patient’s experience with the facility. If you are looking for a job in this field, having a strong resume can help you be more successful. In this example, we will discover what a great medical receptionist resume should contain and how to develop your experience.
A medical receptionist has many job duties. They are responsible for scheduling appointments, greeting patients, and answering incoming calls. Another key aspect of a medical receptionist’s job is verifying insurance information and providing information to patients before and after appointments. They may also find themselves handling emergencies for their patients and guiding patients through medical situations.
A medical receptionist will find that this resume example is ideal for many reasons. Not only can you display your title right at the start, but you can show off the types of offices you’ve worked for in the past in the italicized power statement (or value proposition) below the title.
In the opening section, you can easily describe the areas you are proficient in, including the technology you’ve worked with and the types of skills you currently have. This is also the perfect place to show your expertise in building relationships with medical staff and patients.
The career summary is designed to highlight your experience as a medical receptionist and the organizations you’ve worked for in the past. Highlighting relevant achievements with bullet points is a great way to showcase some of your most desirable skills and experience.
The final section of the resume is where you can present your professional training and development. This can include degrees, certifications, courses, and licenses.
If you use this resume sample to create your own, here are some factors to consider when writing your medical receptionist resume:
Contact information. Having clear contact information is important, but so is having a link to your LinkedIn Profile. You can use your profile to connect to others you’ve worked with in the past who can verify your skills and provide you with recommendations.
Focus on your skills. When writing your career highlights, make sure you add keywords to your resume that are important for a medical receptionist’s job.
Show your communication skills. Since communication is one of the most important skills for a medical receptionist, be sure to include that in your skill summary section. You should also show your problem-solving and customer service skills.
Certification. A formal college education isn’t always necessary for a medical receptionist, but it is a good idea to include professional training you’ve been through and certifications that you’ve obtained.
When choosing which skills to list in your highlights section, select skills that are both crucial for your industry and that are specifically mentioned in the job description of the job you are applying for. This will make you more attractive as an applicant. Here are some of the top skills to consider adding:
Written & oral communication
Electronic health record databases
Patient satisfaction score improvements
Policies & procedures
Repeated success supporting fast-paced medical environments requiring expertise in administrative assistance, customer service, and collaboration with internal and external stakeholders. Personable and engaging communicator, able to build relationships with patients, doctors, and nurses. Dedicated to improving processes, enhancing quality, and elevating each facility’s reputation in the community and among regulatory agencies. Proficient in MS Office, Minitab, QI Macros, and SPSS as well as Windows and Mac Operating Systems.
Employment history example
Medical Receptionist at Out of the Box Wellness, Miami
2015 - Present
Serve as liaison between patients and the doctor; communicate with patients on the phone and in person to schedule tests/appointments, discuss laboratory results, and gather or disseminate information. Ensure proper payments prior to appointments; complete insurance claim forms.
Properly coded medical information in preparation for reimbursement.
Reviewed/organized patient charts to ensure accuracy and accessibility.
Patient Experience Department Intern at Mercy Hospital, Miami, FL
2014 - 2015
Conducted interviews with doctors, nurses, ancillary staff, hospital administrators, and patients. Played an integral role in problem identification and data gathering with the goal of improving the patient experience.
Improved reimbursement rate and reduced re-admission through the utilization of value-based hospital practices and processes.
Performed advanced data analysis using a revised cross-functional process map and value stream mapping in order to enhance current practices.
Introduced the five phases of DMAIS methodology to increase patient satisfaction scores.
Certification in Medical Billing and Coding at Miami College, Miami
Practice Process Improvements
Written & Oral Communications
Electronic Health Record Databases
Patient Satisfaction Score Improvements
Corporate Policies & Procedures
Program Implementation & Tracking
Holly is a writer and editor based in Oklahoma. She specializes in social media, small business, and human resources content. She has previously written for a collection of country music media outlets, including Wide Open Country. Holly loves writing cozy mysteries and fantasy stories. She is the proud pet-parent of two dachshunds who are forever taking over all the blankets and pillows.