- What is an IT support specialist job?
- Why use this IT support specialist resume example?
- How to write a great IT support specialist resume
- Which key skills are relevant for an IT support specialist resume?
IT support specialists play a crucial role in ensuring an organization’s IT controls, systems, and networks operate at optimal efficiency with minimal disruptions. If you’re looking for your next IT support role at your dream organization, check out our industry-leading IT support specialist resume that’s designed to help you stand out among an ocean of applicants.
What is an IT support specialist job?
IT support specialists are typically tasked with evaluating, analyzing, and troubleshooting technology issues. They support employees and/or external clients in person as well as on the phone or via webchat, helping them stay productive by resolving diverse technical challenges.
Why use this IT support specialist resume example?
Our IT support specialist resume example is designed for experienced professionals looking to take their career to the next level. Unlike other resumes, a specialist resume focuses on an individual’s technical proficiencies and gatekeeper credentials.
The resume starts with your name, contact details, and resume title (which corresponds to the job role you’re applying to). The next section is your professional statement, which focuses on your experience, a few key accomplishments, and the value you’ve added to your past employers.
The next section is your areas of expertise. This includes some of the common tasks associated with the day-to-day responsibilities of an IT support specialist, such as troubleshooting, systems maintenance, and root cause analysis. You can also include a few soft skills in this section.
Your technical proficiency is divided into different parts to make it easier for the hiring manager to get an overview of your skillset. Since you’re expected to be adept at multiple operating systems, software solutions, and hardware tools, it’s important to list these in the appropriate categories.
Your professional experience is written in a reverse chronological sequence, with the most recent job listed first. Each job detail consists of daily responsibilities and key accomplishments, which are aligned with those of a typical IT support specialist. The final section of your resume is where your education, licenses, and certifications must be mentioned.
How to write a great IT support specialist resume
Here are a few tips on helping you write an impressive IT specialist resume.
1. Choose a specialist format that focuses on your skills and technical proficiency first, and then goes on to talk about your professional experience.
2. Write your job experiences in reverse chronological order. When mentioning each accomplishment, talk about the problem, action, and result.
3. Make sure to add your education, certifications, and relevant licenses in your resume. These credentials will significantly increase your chances of getting hired.
Which key skills are relevant for an IT support specialist resume?
Here are some of the skills that are important for an IT support specialist resume:
Information systems knowledge
Project management
Technical troubleshooting
Strong attention to detail
Various software and hardware solutions
Ability to meet short deadlines
Customer service and communication
Creative problem-solving
Multitasking
Summary example
Solutions-focused professional with 10+ years’ experience providing rapid and client-focused technical support to 200+ users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Outstanding interpersonal strengths illustrated by multiple service awards.
Employment history example
Desktop Support Specialist at Fabrek, Inc., Tacoma, Washington
2014 - Present
Provide technical support for 200+ users and ensure proper maintenance of workstations, printers, and peripherals. Respond to user service requests and expediently resolve trouble tickets to maximize system uptime. Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
Key Achievements:
Outperformed peers by maintaining outstanding record of technical support service, resolving 95% of all trouble tickets without escalation to senior support specialists.
Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.
Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating system implementation and security properties configuration.
Helpdesk Representative at Contole, Ltd., Tacoma, Washington
2011 -2014
Assisted 100+ users in resolving diverse hardware and software issues. Ensured quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives and field service engineers.
Key Achievements:
Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.
Earned “Employee of the Month Award” for comprehensive technical knowledge and outstanding customer service in July and October of 2012.
Computer Support Specialist at CRJT Corporation, Seattle, Washington
2007 - 2011
Trained departmental staff in the use of company systems and applications, providing ongoing support. Installed applications and coordinated all hardware / software upgrades.
Key Achievement:
Increased departmental efficiency and reduced operational costs by automating several routine database management tasks.
Education example
Associate of Science in Computer Technology at the University of Washington
Skills example
Microsoft Certified Professional
Microsoft Certified System Engineer
CompTIA Network+
Troubleshooting & Issue Resolution
Scheduled & Ad Hoc Maintenance
Rapid Ticket Response Times
Root Cause Analysis
