- What should your front desk receptionist resume look like?
- Why use this front desk receptionist resume example?
- Which key skills are relevant for a front desk receptionist resume?
Front desk receptionists often serve as the key point of contact for an organization. If you’re looking for a career in this field, let our resume template help you out.
What should your front desk receptionist resume look like?
A front desk receptionist resume should include a combination of relevant skills and professional experience to help you stand out among other job applicants. If you have prior experience in this field, it must be listed in a chronological sequence. A college education is a bonus, but not compulsory. For this reason, your educational qualifications can be mentioned toward the end of your resume.
Why use this front desk receptionist resume example?
This resume has been designed for front desk receptionists looking for the next big challenge. The resume begins with the applicant’s name and contact details, and then mentions a resume title (which is front desk receptionist). The resume title plays a crucial role in helping the reader understand the applicant’s field of expertise.
The resume then includes a summary. The purpose of the summary is to provide the applicant’s value proposition, and it includes a brief mention of the applicant’s experience, key job-related skills, and how they add value to an organization.
In the next section, the applicant’s core competencies are mentioned in a bulleted list. For a front desk receptionist job, it’s important to possess communication, customer service, multi-tasking, and event management skills, along with some basic computer literacy. These skills are not only crucial, but they’re also likely to be a part of most front desk receptionist job postings.
The next section focuses on the applicant’s work experience listed in a reverse chronological sequence, which means that the most recent work experience is mentioned first. Each job experience consists of day-to-day responsibilities and key accomplishments. This section needs to include all job-related keywords.
The final section of the resume mentions the applicant’s educational background. Many organizations prefer their front desk receptionists to be college graduates, but some accept relevant work experience instead of education. This section of the resume can also include any certificates, licenses, or courses undertaken by the applicant.
Which key skills are relevant for a front desk receptionist resume?
Front-desk receptionists are primarily responsible for meeting and greeting visitors, attending and forwarding phone calls, booking meetings and appointments, and assisting with various administrative tasks. To succeed in this job role, you will need the following skills:
Excellent written and verbal communication skills
Interpersonal skills
Customer services skills
Multi-tasking skills and strong attention to detail
Phone etiquette
Computer literacy (ideally, proficiency in MS Office applications)
Stress management skills
The ability to work long hours
Negotiation skills
Summary example
Personable, goal-oriented hospitality professional with extensive experience overseeing reception area operations in fast-paced, highly demanding hotel environments. Repeated success incorporating innovative customer service strategies to enhance guest satisfaction and retention. Leverage a results-driven mindset while contributing to strategic planning, project management, problem solving, and continuous process improvement. Able to forge strong relationships with other managers, employees, vendors, and guests to ensure smooth operations and strong customer loyalty.
Employment history example
Front desk receptionist at The Grand America Hotel, Salt Lake City, UT 2018 - 2023
Guaranteed exceptional guest experiences by providing world-class customer service at every level. Observed front desk activities, monitoring the flow of guests going in and out of hotel. Maintained strict adherence to hotel policies, practices, and regulations. Assisted with training and mentoring of new associates.
Performed various additional support functions at the request of Resort Manager, including Sales.
Assured guests were treated in a courteous and efficient manner in adherence to hotel standards.
Partnered with Accounting to enable efficient collection and reconciliation of accounts receivable.
Helped maintain room inventory status to achieve optimal levels of revenue while simultaneously meeting guest expectations.
Front desk receptionist at Little America Hotel, Salt Lake City, UT. 2016 - 2018
Orchestrated daily operations for the front desk of an 850-room hotel. Acted as the first point of contact for all incoming guests. Registered and processed guests, upsold guest rooms, promoted hotel offerings, and collaborated with hotel staff. Addressed client requests promptly to guarantee a superior experience and repeat business. Trained and coached front desk staff on 5 Diamond guidelines. Fostered cohesive, friendly hotel environment for staff and guests. Developed and implemented process improvements to maintain customer satisfaction and repeat business.
Served as the Front Office Manager for three months during colleague’s maternity leave; received recognition from senior leadership for outstanding performance.
Always ensured guest comfort and satisfaction while adhering to operational and staffing budgets.
Education example
Bachelor of Science in Sociology at Utah State University
Skills example
Front & Back-End Hotel Operations
Asset Preservation
Hotel Guidelines & Standards
Site Inspections & Enhancements
Guest Communication & Interactions
Relationship Building & Management
Staff Leadership & Training
Invoices & Billing
Budget Control & Cost Accounting
