Looking for your next director of operations role? You’ll need a resume that demonstrates your superior ability to boost efficiency, deliver cost savings, and ensure an optimal customer experience. Ready to take charge and showcase your leadership prowess? Check out our resume example and step-by-step guide to help you maximize your chances of getting hired.
An operations director plays a critical role in a company’s success, applying that strategic leadership and laser-sharp decision-making skills to ensure the achievement of company goals. Your resume needs to highlight your multifaceted skill-set, from controlling budgets and driving performance improvement, through to leading cross-functional teams and strengthening stakeholder relationships, and much more!
Our director of operations resume opens with a strong and impactful professional summary that outlines your level of experience, specific industry knowledge, and contributions in the workplace. Three key skill areas are italicized just above the summary, so the hiring manager can quickly see where you deliver results and be compelled to read on and learn more about you. This section is wrapped up with a bullet-pointed list outlining areas of expertise, which will perk the hiring manager’s interest on the initial scan of your resume.
The jewel in the crown on our resume example is the professional experience section. Every hiring manager wants to know what you have done and achieved as an operations director. Our resume example balances paragraphs with bullet points, providing recruiters with vital information about your core responsibilities in each role, then highlighting your achievements with the all-important metrics. The education and credentials section should outline any college degrees and post-graduate studies in reverse chronological order. Don’t forget to include any relevant certifications or affiliations relevant to your career in subsequent sections.
One thing that can be tricky when preparing a director-level resume is keeping your resume concise and succinct. We recommend keeping your resume at two pages, covering a period of 10 to 15 years in order to ensure the focus is on recent and relevant experience, which will be of most interest to recruiters. Your resume needs to project top-level professionalism, so a visually appealing, reverse-chronological resume format is the best option. Our director of operations resume ticks all these boxes and is easily adaptable to help you create a top-notch resume for your next position.
Top-performing operations directors possess an extensive skill-set. Highlighting your areas of speciality are therefore critical on your resume. The job description is a great source for keywords and skills to include on your resume, not only in your skill section, but across your professional summary and experience sections.
Here are some of the top skills to include:
Strategic operations planning
Budgeting and cost control
Collaborative, results-driven senior management professional with multifaceted career overseeing critical business operations within resort and retail operations environments, as well as managing procurement and developing productive vendor relationships in manufacturing industry. Excel in and developing regional sales plans that drive market gains in highly competitive retail markets. Apply proven business expertise and vast leadership skills to assist senior managers in devising strategic plans and financial processes that mitigate risks and drive improvements across all operations. Adept at identifying opportunities, forging partnerships, and deploying transformational solutions that deliver game-changing outcomes.
Employment history example
Senior Director of Food and Beverage at Keystone Resort, Keystone, CO. 2019 - 2023
As ambitious and passionate leader, earned promotion to drive innovation, quality, and profitability for restaurant operations in senior-level role for Food and Beverage Team, as well as serving on the Senior Leadership Team, collaborating to ensure high-quality resort experience for guests and to support the resort brand. Develop and lead 275+ team members across multiple restaurants as well as management teams in several locations. Hold team accountable for safety in Keystone Food and Beverage division while maintaining quality and standards and for complying with company policies, procedures, and regulatory labor laws. Identify capital project needs for operations and manage financial results for all outlets and capital projects. Ensure operations include high level of guest and employee service. Manage financial results for all outlets. Implement SOPs and Best Practices and ensure compliance with state liquor and health regulations. Ensure green work environment; manage recycling efforts and environmental initiatives.
Tackled and resolved issues and increasingly complex business challenges by integrating cutting-edge concepts, technologies, and approaches to business operations.
Developed strategy for revenue generation, outlet branding, and future capital projects.
Maximized guest experience by ensuring world-class service, building talented management team, and ensuring compliance to all company standards and state laws and regulations.
Senior Manager / Area Manager at Vail Resorts, Breckenridge, CO. 2019 - 2021
Provided high-level leadership in directing all aspects of business operations for 12 locations throughout En-Route and Summit County. Coordinated all strategic planning processes, identifying growth goals and performance metrics, and devising/ implementing new processes to anticipate company’s future needs. Led and trained management teams to deliver highest-level guest service, ensuring positive and profitable guest experience. Administered multimillion-dollar operating budgets. Prepared and presented accurate financial and performance data to senior leadership.
Served on Workforce Planning for Summit County and as active member of the Ski Rex Re-Imagine Team.
Recruited, hired, trained, and coached regional store management teams to ensure quality service.
Store Manager at Vail Resorts, Breckenridge, CO. 2018 - 2019
Oversaw and managed daily operations of seven Breck Sports Stores throughout Breckenridge, Colorado. Coordinated and directed multimillion-dollar sales operations and guest service activities of high-performing team of managers and sales associates. Communicated company vision and long-range strategic market / sales plans. Coached and mentored managers and team members on how best to meet guest needs. Tracked area sales, product shrink, and inventory control procedures. Facilitated weekly management meetings, guiding store teams to achieve sales and customer growth goals.
Led team to achieve #1 sales for Epic Promise Giving Campaign in Summit County and 5th place companywide.
Served as Alpine Accessories Core Team Member, charged with developing marketing strategies and plans to drive incremental revenue growth in accessory division for Alpine locations over the next five years.
Supplier / Contract Management & Operations Procurement Agent at Boeing Company, Everett, WA. 2012 - 2018
Assisted leading aerospace company in developing and managing supplier relations, serving as primary point-of-contact and company representative in fostering strong relations with local and international suppliers. Worked directly with teams and stakeholders to develop project plans and devise schedules to ensure on-time fulfillment of all project objectives. Managed global supply and demand requests, monitored delivery schedules, tracked quality, and evaluated ongoing financial performance. Conducted supplier annual performance reviews, performed root cause analysis, assessed performance goals, and established new metrics to ensure supplier performance. Oversaw financial and operational management for five Boeing facilities.
Fostered and maintained productive strong relations with of one of Boeing’s longest design industry partnerships in history with award-winning supplier, spanning over 70 years.
Led Employee Engagement Team, focusing on improving engagements in Supplier Management Interiors Organization.
Served as Core Team Member for Culture Transformation Team, Design Build Center Team, and Supplier Management Team, charged with evaluating current operation and recommending improvements.
Played pivotal role in development of Quality Improvement Plan for key supplier and drove improvement in supplier rate readiness, quality, and delivery activities.
Bachelor of Business Administration (BBA) at Arizona State University, Tempe, Arizona.
Strategic Operations Planning
Metric Analysis & Evaluation
Project Management Methods
Market Research & Analysis
Key Performance Indicators (KPI)
Risk Mitigation & Troubleshooting
Sales Forecasting / Reporting
Helen is an experienced freelance writer with a strong background in job search and career advice, in particular resume best practices, interviewing, and personal and professional development. Before Career.io, Helen worked for high-profile recruitment firms and in the field of HR management, so she has a strong sense of what recruiters are looking for in a potential employee as well as experience in supporting career growth and development.