Customer Service resume example & writing guide
- What should your customer service resume include?
- How can you create a professional summary?
- How should you describe your work experience as a customer service professional?
- Include a fitting customer service resume education and certifications section
- Which key skills are relevant for a customer service resume?
- How to select the most impactful customer service resume template
- Copyable customer service resume example
- Key takeaways for writing a customer service resume
Customer service positions can attract many qualified candidates, so you need a resume that will impress hiring managers. Use this guide and example to craft a customer service resume that perfectly matches your ability to provide world-class support.
Customer service professionals interact with customers to provide information, support, and assistance. When applying for this type of role, your resume can show an employer why you’re the right person for the job. Our step-by-step guide and resume example will demonstrate how to write a customer service resume that makes you a top candidate for these jobs.
This resume guide and corresponding example will go over the following topics:
What information to include on your resume
How to describe your experience and education
The right skills to list on your resume
Advice for selecting the best template
What should your customer service resume include?
Your customer service resume should show an employer your ability to communicate with customers, answer their questions, and address their concerns. In each part of your resume, you should emphasize your relevant skills, such as industry knowledge and problem-solving.
Your resume should have the following sections:
A resume header with your contact information
A resume summary
An employment history section
An education section
A resume skills section
How can you create a professional summary?
Below your contact information, write a few sentences explaining why you’re the best candidate for the customer service position. Think about the qualities, experiences, or accomplishments you have that will impress a hiring manager. For example, you can describe a relevant customer service certification you’ve earned or mention your bilingual skills in English and Spanish.
You can provide more details about your qualifications in the following resume sections, so keep your summary focused on your top achievements. For example, our resume summary emphasizes the job seeker’s technical proficiencies, such as product management systems and customer relationship management (CRM) software.
Motivated customer service professional with excellent communication and interpersonal skills, ability to prioritise a high-volume workflow and keen attention to detail. Interface with diverse customers through inbound calls and emails to provide prompt and courteous assistance. Respond to a broad range of enquiries related to online ordering, product details, pricing, quality, shipment status and complaints. Collaborate with global teams and managers to resolve escalated issues in a timely manner. Proficient in CRM systems, Microsoft Office, Teams, product management systems and other applications.
How should you describe your work experience as a customer service professional?
Target your work experience section to the job by mentioning relevant tasks you’ve done in the past. Refer to the job description to make sure you’re including the right information. If an employer asks for candidates with experience handling inbound calls, for example, discuss your experience in this environment.
List your work history in reverse-chronological order, providing your job title and employment dates for each position. Write bullet points describing your core duties related to customer service, like providing support and resolving complaints. Make sure you also highlight your achievements, such as earning high satisfaction scores. Showcasing your accomplishments offers evidence of your skills and abilities.
What can you do without any relevant experience in customer service?
If you don’t have customer service experience, describe the transferable skills you’ve gained through other jobs, internships, or volunteer work. For example, if you’ve worked as an administrative assistant, you can mention how you greeted visitors warmly, answered phone calls, and completed data entry tasks.
Customer Service Agent UK at Mango5 2020 - 2022
Delivered high-quality service to diverse global customers of a leading CV writing company, answering inbound calls, responding to email inquiries and building sustainable relationships to ensure satisfaction and retention.
Acted as first point-of-contact for resolving customer complaints regarding pricing, quality, order workflow and turnaround; escalated issues to management as needed.
Gathered data and thoroughly documented all customer communications in CRM to facilitate follow-up and escalation resolutions.
Opened accounts for new customers and processed upgrades or additional orders for existing customers.
Consistently met all key performance indicators, including time to answer, call duration, activities, quality and time to resolution.
Customer Service Agent at Takealot.com/Kalahari.com, Naspers 2012 - 2019
Assisted customers of Kalahari.com, which merged with Takealot.com to form South Africa’s largest online retailer. Communicated with customers via inbound phone calls and email, serving as general customer support agent, eBook specialist and reverse logistics specialist.
Provided expert bilingual support and assistance to customers in English and Afrikaans, ensuring high levels of satisfaction by promptly and accurately responding to product inquiries, resolving website issues and addressing complaints.
Tracked and traced parcels scanned out for delivery, capturing address changes and conducting outbound calls to customers to ensure successful delivery.
Verified warranties for returned items, booked collections, arranged courier pickups, tracked parcels to warehouse and coordinated shipments to suppliers for repairs or replacements.
Guided customers through download process for eBook purchases and provided technical assistance for loading books onto Apple or Android devices.
Prepared bulk communications to customers affected by delivery delays, product cancellations/recalls, or other problems, using Excel and Outlook to create mail merges.
Coached and trained team members on best practices for customer service, as well as company processes and workflows.
Include a fitting customer service resume education and certifications section
The educational requirements for customer service roles can vary, so check the job description to make sure you have the right qualifications. Provide information about your educational background, including the highest level of school you’ve completed.
Here are some other tips for writing your education section:
Leave off nonessential details. Unless you’re a recent graduate with limited professional experience, you can leave some details off your resume, like your GPA and graduation date.
List your education in order. If you have two or more postsecondary degrees, list them in reverse-chronological order.
Mention relevant certifications. Having a customer service certification, such as the Certified Customer Service Professional, can set you apart from your competition. Mention the certification(s) you’ve earned and the awarding organization.
Associate of Arts in Business Administration at West Virginia University, Morgantown, WV
Which key skills are relevant for a customer service resume?
Customer service professionals need a mix of hard and soft skills to do their jobs well. They may need to use specific software and equipment, such as CRM software and multi-line phone systems. Soft skills, like communication, can enable them to provide high-quality service.
When deciding which skills to include on your resume, look to the job description for guidance. Employers often include skills-related keywords, such as problem-solving and complaint management, in their job postings. By using those words on your resume, you can successfully pass an applicant tracking system (ATS), which ranks resumes based on keywords. (For more information, check out our article on resume ATS optimization).
In general, some good skills for a customer service resume include:
Complaint management
Sales
Data entry
Product knowledge
CRM software
Communication (written and verbal)
Problem-solving
Expert Tip
Highlight language skills
If you’re fluent or conversational in more than one language, highlight those skills on your resume, as we’ve shown in our example. Bilingual or multilingual skills can be a huge asset for customer service teams, and showcasing them on your resume can impress an employer.
How to select the most impactful customer service resume template
Choose a clean, professional template for your customer service resume. Bold the section headings so an employer can easily review your core qualifications, including your experience, education, and skills. Use standard margins and leave some white space to make your resume readable.
In most cases, your customer service resume should be one page. You can go into more detail about your qualifications in a cover letter. However, if you have a decade or more of relevant experience, you can have a two-page resume.
Find the right template for your resume by browsing the many layouts we offer in our easy-to-use resume builder. You can also get additional inspiration by reviewing over 100 available resume examples.
Copyable customer service resume example
Summary example
Motivated customer service professional with excellent communication and interpersonal skills, ability to prioritise a high-volume workflow and keen attention to detail. Interface with diverse customers through inbound calls and emails to provide prompt and courteous assistance. Respond to a broad range of enquiries related to online ordering, product details, pricing, quality, shipment status and complaints. Collaborate with global teams and managers to resolve escalated issues in a timely manner. Proficient in CRM systems, Microsoft Office, Teams, product management systems and other applications.
Employment history example
Customer Service Agent UK at Mango5 2020 - 2022
Delivered high-quality service to diverse global customers of a leading CV writing company, answering inbound calls, responding to email inquiries and building sustainable relationships to ensure satisfaction and retention.
Acted as first point-of-contact for resolving customer complaints regarding pricing, quality, order workflow and turnaround; escalated issues to management as needed.
Gathered data and thoroughly documented all customer communications in CRM to facilitate follow-up and escalation resolutions.
Opened accounts for new customers and processed upgrades or additional orders for existing customers.
Consistently met all key performance indicators, including time to answer, call duration, activities, quality and time to resolution.
Customer Service Agent at Takealot.com/Kalahari.com, Naspers 2012 - 2019
Assisted customers of Kalahari.com, which merged with Takealot.com to form South Africa’s largest online retailer. Communicated with customers via inbound phone calls and email, serving as general customer support agent, eBook specialist and reverse logistics specialist.
Provided expert bilingual support and assistance to customers in English and Afrikaans, ensuring high levels of satisfaction by promptly and accurately responding to product inquiries, resolving website issues and addressing complaints.
Tracked and traced parcels scanned out for delivery, capturing address changes and conducting outbound calls to customers to ensure successful delivery.
Verified warranties for returned items, booked collections, arranged courier pickups, tracked parcels to warehouse and coordinated shipments to suppliers for repairs or replacements.
Guided customers through download process for eBook purchases and provided technical assistance for loading books onto Apple or Android devices.
Prepared bulk communications to customers affected by delivery delays, product cancellations/recalls, or other problems, using Excel and Outlook to create mail merges.
Coached and trained team members on best practices for customer service, as well as company processes and workflows.
Education example
Associate of Arts in Business Administration at West Virginia University, Morgantown, WV
Skills example
Phone & Email Communications
Inbound Call Centre Environments
High Customer Satisfaction Levels
Escalation/Complaint Management
Order Returns/Reverse Logistics
Call & Email Handing Metrics/SLAs
Order Processing & Tracking
Key takeaways for writing a customer service resume
Throughout your resume, emphasize your relevant skills for a customer service role, such as industry knowledge and problem-solving.
Mention your achievements to show employers how you can use your skills to provide quality service.
Review the job description so you can include relevant keywords, like communication or complaint management, to pass an ATS.
