Protect your data
Customer service professionals provide first-class support by assisting customers with inquiries, complaints, issues, and problems. Customer service professionals work to enhance brand loyalty by delivering complete customer satisfaction through effective and efficient problem resolution. Verbal and written communication skills are vital to customer service professionals as they use various forms of communication such as phone, email, chat, and face-to-face interaction.
As a customer service professional, it is imperative that you stand out from the competition during the job hunt. This Career.io customer service resume example will help you do just that and more. This easy-to-customize resume example will help you create and format a resume that is perfect for your job search.
You’ll learn how to insert all the necessary keywords to pass the Applicant Tracking System (ATS) scan, how to best highlight your relevant skills and experience, and the right way to showcase your qualifications as the best candidate for the open position. In short, this is a very useful tool that will help you create a resume that specifically targets the job you want.
When creating a powerful customer service resume, there are a few specific areas where you must focus your attention. The most important task is to tailor your resume to the job description and not submit a one-size-fits-all resume. You are unique. Show this by customizing your resume to match the specific job requirements, as this is a more effective method for passing the ATS scan and catching the attention of the recruiter or hiring manager.
Be sure to highlight and quantify your accomplishments and achievements, as this will help demonstrate your value and differentiate you from your competition. Showcasing your accomplishments versus simply listing your day-to-day duties provides evidence of your skills and abilities and shows you as an achiever, not simply a doer.
By following this customer service resume example, you are already on your way to securing more interviews and landing your dream job.
Communication (written and verbal)
Empathy and emotional intelligence (EI)
Patience and active listening skills
Motivated customer service professional with excellent communication and interpersonal skills, ability to prioritise a high-volume workflow and keen attention to detail. Interface with diverse customers through inbound calls and emails to provide prompt and courteous assistance. Respond to a broad range of enquiries related to online ordering, product details, pricing, quality, shipment status and complaints. Collaborate with global teams and managers to resolve escalated issues in a timely manner. Proficient in CRM systems, Microsoft Office, Teams, product management systems and other applications.
Employment history example
Customer Service Agent UK, Mango5 2020 — 2022
Delivered high-quality service to diverse global customers of a leading CV writing company, answering inbound calls, responding to email inquiries and building sustainable relationships to ensure satisfaction and retention.
Acted as first point-of-contact for resolving customer complaints regarding pricing, quality, order workflow and turnaround; escalated issues to management as needed.
Gathered data and thoroughly documented all customer communications in CRM to
facilitate follow-up and escalation resolutions.
Opened accounts for new customers and processed upgrades or additional orders
for existing customers.
Consistently met all key performance indicators, including time to answer, call
duration, activities, quality and time to resolution.
College of Cape Town, Crawford Campus, National Certificate Vocational, Information Technology (Level 4, Matric)
Earnest is a Career Coach (CPCC) and Resume Writer with expertise in providing professionals with the tools to effectively navigate the job search and prepare for a successful career. He has extensive experience leading HR and recruiting efforts. Earnest specializes in training, coaching, and mentoring career seekers on how to gain and maintain a successful career filled with purpose and passion, and he believes true career success comes from being holistically balanced.