- What is a concierge?
- Why use this concierge resume example?
- How to write a great concierge resume
- Which skills are relevant for a concierge resume?
A concierge is often the first point of contact when you arrive at a hotel, a resort, or high-end apartment and office buildings. A concierge can really make the difference in terms of creating an amazing customer experience. If you’re a concierge looking to advance to a leadership role or work in a different location, then having a strong resume can help you achieve these goals. Use our resume example and step-by-step guide to pursue new career opportunities as a concierge.
What is a concierge?
Acting as front of house and delivering world class service are the scope of the concierge. Core responsibilities include recommending attractions and places of interest, sourcing transportation, and assisting guests with their queries and needs. A concierge's job does not end here, they pretty much cover everything to ensure an optimal guest experience.
Why use this concierge resume example?
If you’re looking for a job as a concierge, your resume needs to sell your outstanding customer service skills, acute attention to detail, and commitment to going the extra mile for your guests. We know what is required to ensure your resume ticks all these boxes. Performing the role of concierge can be challenging due to the fast-paced service environment, so using our resume example will ensure that you highlight your skills and experience the right way.
The qualifications profile is your initial pitch, so it needs to grab the attention of hiring managers and tell them why you are the perfect person for the job. Our resume example is focused on showcasing your passion for service excellence and includes the skills required to set you apart from the crowd. Keeping your profile direct, succinct, and impactful will ensure the hiring manager is compelled to read on and review the rest of your resume.
The skills section is prominent to capture the attention of recruiters during the initial scan of your resume, and later during the in-depth review, where they look at your resume in more detail. Keeping the skills section to eight or ten key areas is also important. Detailing too many areas of expertise can be a bit like overkill - negatively impacting readability, with the potential to make the hiring manager zone out.
The jewel in the crown on our resume example is the professional experience section. Every hiring manager really wants to know what you have held responsibility for and what you have achieved. Our concierge resume example balances paragraphs with bullet points, providing recruiters with vital information about your specific responsibilities and showcasing your accomplishments.
How to write a great concierge resume
Here are some top tips for building a strong concierge resume and ensuring you are delivering optimal guest service.
For your concierge resume to be successful you should highlight your customer liaison, process improvement, and strategic planning skills, combined with any experience in front of house roles at hotels or guest houses.
Include a key skills section at the beginning of your resume, with no more than eight or ten keywords. Check the job description for keyword inspiration, with focus on listing hard (industry-specific) skills at the beginning of this section so they are more prominent.
In the professional experience section, start with your most recent experience first and work back to earlier roles (covering a period of 10 to 15 years as a maximum). Focus on using action verbs at the start of each sentence, such as conceptualized, orchestrated, or curated.
Specific achievements should be detailed under each role. If you received an award, for example, you should include this as a bullet point under the relevant role.
Which skills are relevant for a concierge resume?
When outlining skills on a resume, make sure that they are relevant to the job opportunity by checking the job description or other target jobs to identify in-demand skills. Here are some hard and soft skills to include:
Guest service excellence
Client relations
Strategic planning
System and process improvement
Communication skills
Organization skills
Operations management
Cross-functional collaboration
Summary example
Proven success providing world-class guest service to support daily operations within luxury hotels. Focused on exceeding client expectations to achieve strong rates of satisfaction and retention. Diplomatic liaison with strong interpersonal communication skills; multilingual in English, Spanish, Italian, French, and Brazilian Portuguese. Administrative expert seamlessly handling reservations, schedules, and special guest accommodations.
Employment history example
Concierge at The Grove House, New York
2015 - Present
Coordinate travel, tourism, and entertainment services for guests of 5-star, 500-room hotel. Develop custom itineraries, obtain tickets, and secure exclusive dining, recreation, and entertainment reservations. Use multicultural expertise and language skills to communicate with diverse guests via phone, email, and in-person. Keen ability to deliver guest travel, tourism, and entertainment solutions under tight deadlines. Flawlessly handle concurrent requests, competing priorities, and continuous interruptions within high-pressure environment. Consult with and advise international visitors on local business, social customs, and cultural norms.
Selected Contributions:
Built reputable knowledgebase of restaurants, activities, attractions, and events within and around New York area; and established solid relationships with travel, tourism, and entertainment vendors.
Recognized for excellence in guest communication, relationship development, and correspondence, including talent for managing complex, itinerary planning discussions.
Formed successful working relationships with top restaurants to secure reservations for guests.
Selected for key role providing training, coaching, and mentoring for new concierge hires.
Played instrumental role in improving and standardizing on-the-job training processes and completed the Craft Trainer Program for Departmental Trainers course.
Concierge at Fairview Waterfront Hotel, Vancouver
2008 - 2015
Delivered services to guests of two properties, creating and managing reservations for a wide range of dining, recreation, and entertainment. Served as primary, guest-facing point-of-contact for all hotel functions and services. Managed phone, email, and in-person guest communications; prepared written correspondence in five languages.
Selected Contributions:
Delivered anticipatory and personalized attention to guests and conference organizers in alignment with goals and budgets, creating custom tourism, travel, and entertainment itineraries.
Drove business for tourism partner, Sightline Tours, promoting tours and generating up to $5-$10K in sales during peak seasons and winning multiple sales contests.
Authored comprehensive concierge training manual, best practices, and standardized procedures.
Revamped event information management system and created a restaurant recommendation and tourism / sightseeing suggestion database.
Developed hardcopy reservation tracking system as a contingency for system outages.
Education example
Travel & Tourism Certificate at Douglas College
Bachelor of Arts in Italian & French at the University of British Columbia
Skills example
Guest Service Excellence
Client Relationship Management
Strategic Itinerary Planning
Customer Advocacy
Process Improvement
