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Claims Adjuster Resume Example & Writing Guide

  • What is a claims adjuster job?
  • Why use this claims adjuster resume example?
  • How to write a great claims adjuster resume?
  • Which key skills are relevant for a claims adjuster resume?

Claims adjuster is a challenging job that requires strong attention to detail and excellent coordination skills. If you’re looking to pursue a long-term career in this field, let our professionally-written claims adjuster resume help you land your dream job.

What is a claims adjuster job?

The job of a claims adjuster is to assess insurance claims that are submitted by individuals and companies. They gather evidence to discover the extent of the damage and determine the price the insurance company can pay to the insured party. They also process claims documents, interview all concerned parties, evaluate evidence, and consult with subject-matter experts (such as engineers and medical professionals) on special cases. 

Why use this claims adjuster resume example?

Our claims adjuster resume is ideal for both entry-level job applicants as well as experienced individuals. The resume focuses on your skills, expertise, and professional experience, which are crucial for this type of job.

The first section in this resume is a professional summary, which provides a bird’s-eye view of your expertise and experience. It includes a number of industry-specific keywords and certain soft skills that are essential for this role.

The next section focuses on your areas of expertise. This is where different job-related skills are mentioned, such as insurance claims adjustments, commercial property claims, damage assessments, client relationships, business development, and regulatory compliance.

Your professional experience is listed in a reverse chronological sequence, and each job detail is broken down into daily tasks and one-off accomplishments. The purpose of this is to show to the hiring manager that you’re an achiever, not just a doer. Your accomplishments clearly showcase how you’ve made an impact on every organization you’ve worked at.

Since you don't necessarily need a college education for this job, it’s okay to make this the final section in your resume. But remember, having a college degree is a bonus. Also, depending on the state you’re living in, you will need a license to practice this profession, so it’s important to list your licenses and certifications at the end of your resume.

How to write a great claims adjuster resume?

Here are a few tips on writing an impressive claims adjuster resume:

  1. Arrange your resume sections in a logical, clear, and visually appealing format. If you don’t have sufficient experience in this field, think of your transferable skills and see how they can be added to your resume.

  2. Your professional summary should include your career goals and aspirations for the company you’re applying to. Mention your job-related skills and soft skills in this section.

  3. Add only relevant work experience to your resume.

Which key skills are relevant for a claims adjuster resume?

For a successful career in this field, consider developing and/or improving the following skills:

  • Claims processing

  • Insurance law knowledge

  • Relationship building

  • Negotiation 

  • Customer service

  • Multitasking skills 

  • Problem-solving

  • Conflict resolution 

  • Active listening


Summary example

Dedicated and accomplished insurance claims adjuster with extensive experience in commercial, residential, and property damage claims. Multidisciplinary background in insurance, construction, vendor program management, and business development. Demonstrated aptitude for going above-and-beyond to deliver exceptional client service in claim handling, adjusting, estimating, and restoration. Effective communicator with talent for relationship building.

Employment history example

Property Damage Claims Adjuster at Independent Insurance Agency, Seattle, WA

2018 - Present

Provide a wide spectrum of insurance claims adjustment services to clients. Advise clients on best course of action for each claim. Apply subject matter expertise in property damage and restoration to achieve best outcome for claims. Reviewed and directed IA claim handling as a Liability Desk Adjuster. Processed high-volume field property and casualty claims as Multi-Line Adjuster. Processed field TPA, commercial, and residential multi-line claims. Directed IIA’s out-of-state loss handling and large value commercial property claims.

Key Accomplishments:

  • Served as Regional Manager for Project, Time & Cost Property Claim Solutions with oversight of TPA property damage claims program.

  • Led total loss commercial and residential estimating, sales, and project management for Protech Construction.

Senior Estimator – Business Development at Oakwood Construction, Kirkland, WA

2012 - 2016

Assessed property loss costs, coverage cause, and origins for a construction business. Provided detailed estimates, cause/origin reports, bid comparisons, and on-site consulting for large losses. Leveraged subject matter expertise in claims and construction to deliver superior service. Managed vendors in emergency service, water/fire mitigation, engineering, contents, and specialty trades.

Key Accomplishments:

  • Improved estimate turn-around time and reduced costs with streamlined scope assessments and documents.

  • Saved hundreds of thousands of dollars for clientele through strategic negotiation of complex repair cost disagreements with represented insured.

  • Exceeded sales goals consistently through strong customer service quality and relationship management.

  • Ensured projects and vendor contracts were executed within deadlines and client cost controls.

Education example

Bachelor of Arts, Communication at CSULA

Skills example

  • Insurance Claims

  • Appraisal

  • Restoration Services

  • Cost Control

  • Project Management

  • Property Damage Assessments

  • Liability

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