- What should your case manager resume include?
- How can you create a professional summary?
- How should you describe your work experience as a case manager?
- Include a fitting case manager resume education and certifications section
- Which key skills are relevant for a case manager resume?
- How to select the most impactful case manager resume template
- Copyable case manager resume example
- Key takeaways for writing a case manager resume
A case manager is instrumental in supporting and guiding those who face a variety of needs and challenges. When it comes to resumes, a hiring manager will be looking for someone who can identify those needs, assess a client’s situation, and create a plan to address them. A well-written case manager resume can help show you have these skills so you stand out as a candidate.
This resume guide and the corresponding case manager resume example will cover the following areas:
What should a case manager resume include
Advice on each section of your resume (summary, work history, education)
Adding relevant key skills to your resume
Choosing the right resume template for a case manager
What should your case manager resume include?
On a case manager's resume, you will want to demonstrate your ability to effectively support clients and coordinate the services they need. The work varies from one day to the next, so one of the most important skills you can have is adaptability. You should also be able to work well in a crisis while advocating for your clients constantly. Demonstrating these skills on your resume in an easy-to-read manner is key to a successful application.
Your case manager resume should contain the following elements:
The resume header with your contact information
The resume summary
The employment history section
The resume skills section
The education section
How can you create a professional summary?
A good case manager professional summary starts with a strong opening line. Write a clear statement that immediately shows your years of experience as a case manager. Then, you can detail some career highlights and your goals. When writing your professional summary, focus on skills that are especially important in a case manager role.
For instance, show you are a strong candidate by summarizing your experience related to past case management and client assessment work. Tailor this section to the job description of the job you are applying for. Include skills and work experience in your professional summary that will entice that specific hiring manager to keep reading.
See our adaptable case manager resume summary below.
Accomplished Case Manager and Social Worker offering broad-based experience spanning healthcare and education with a specialization in Autism Spectrum Disorders. Draw from a wide breadth of knowledge and experience to manage patient care and special education, from assessment, diagnosis, and treatment planning to coordination of community-based resources, parent/family education, and follow up.
Passionate about empowering individuals with Intellectual and Development Disabilities (IDD). Committed to the ongoing pursuit of professional development, remaining on the leading-edge of changes and advancements across care management, clinical services, educational and behavioral intervention, and health insurance.
How should you describe your work experience as a case manager?
As a case manager, use the work experience section of your resume to show your abilities to improve the lives of your clients. With each position, you should tell a hiring manager about your key responsibilities as well as your accomplishments. Be as specific as possible and quantify any achievements you have.
When listing your achievements, emphasize your results and the positive impact you had on your clients’ lives. Some good ideas include the ways you’ve improved a client’s well-being, success stories, and achievements you’ve had in each role. Remember that you want to show the outcomes of the work you’ve done here, not just that you’ve completed the work.
For example:
Facilitated transition of homeless client into stable housing within two-month timeframe.
Take a look at the adaptable case manager resume employment history section below.
Intensive Case Manager at Beacon Health Operations, Woburn 2015 - Present
Improve health outcomes and experience of care by providing case management services to children and adults with a dual diagnosis (Substance Use Disorder (SUD) and Mental Health (MH) challenges), maintaining cases spanning numerous health insurance plans.
Plan and manage care, encouraging adherence to community-based treatment to promote patient goals.
Partner with a multidisciplinary team of community providers as well as patient families to coordinate additional resources for medical, mental health, and substance abuse support.
Initially brought on board to assist outpatient utilization management, quickly advancing to the demanding, multifaceted role of Clinician and Case Manager.
Recognized for achieving the highest engagement and enrollment rate for intensive case management as well as the most active cases within the team.
Serve as go-to resource for special projects and initiatives, including a special health plan with Humana; became the sole member of the team trained in Humana case management procedures.
Played an instrumental role in expanding service offerings to include MVP’s Depression Identification and Management Program.
Utilization Manager at Mecklenburg County, Charlotte 2012 - 2014
In consecutive roles, promoted cost-effective, patient-centered care by assessing and approving clinical services for individuals with developmental disabilities and mental illness, including processing of authorizations for patients with a dual diagnosis.
Assisted with drafting of denial letters.
Worked closely with provider agencies.
Served as an active member of the Relative as Provider Committee.
Completed cross-training on duties of Call Center Clinician for Mental Health.
Readily stepped into a leadership role during the supervisor’s absence, providing guidance and oversight for an eight-member team.
Exceptional Children’s School Social Worker at Rowan-Salisbury School District, Salisbury 2011 -2012
Provided academic, behavioral, and emotional support to students with special needs and their families.
Conducted in-home visits to build rapport, establish trust, and assess student needs; employed educational and behavioral strategies to help students temporarily learning from home.
Facilitated open lines of communication among teachers, parents, and students, encouraging collaboration and engagement to proactively mitigate obstacles and cultivate a safe, supportive learning environment at school and at home; actively contributed to IEP meetings.
Recruited for this newly formed position based on extensive knowledge and experience working with Autism as demonstrated through exceptional performance as LINKS School Social Worker.
Led the Autism Problem Solving Team, educating teachers and faculty on Autism Spectrum Disorders and classroom management strategies; integral to the success of behavior-focused classrooms across the district.
Psychoeducational Therapist at Charlotte TEACCH Center, Charlotte 2008 - 2011
Conducted diagnostic assessments of children and adults to determine potential for Autism Spectrum Disorders; consulted with parents, explaining diagnostic results, offering recommendations, and initiating early interventions for children under three.
Led individual teaching sessions for families/clients of all ages with dual diagnoses.
Provided training and leadership to interns, expanding knowledge of autism, improving assessment skills, and enhancing utilization of community resources.
Served as a key member of the training team tasked with instructing local and out-of-state health and educational professionals on the TEACCH Structure Teaching Model.
Created and led monthly support groups for mothers of children with Autism.
Additional experience as a Therapist (Independent Contractor) with Mind Matters, Incorporated in Concord, NC.
Include a fitting case manager resume education and certifications section
Most case manager positions will require certifications and specific training, which is why the education and certifications section is so important. A hiring manager will be interested in seeing what types of education you’ve had, so include everything you can. Here are some things to consider.
Don’t leave things out. Many candidates will hold multiple degrees and certifications, so you should add the relevant pieces you have on your resume, including any bachelor's or master's degrees, or specialized training certificates you hold.
Education should be listed in reverse order with the highest degree listed first. Your credentials should be listed below your degrees.
List full names of certifications even if an acronym is used. Spell out each certification, then put the corresponding acronym in parentheses next to the name of the certification.
Master of Social Work (MSW) at Adelphi University
Bachelor of Science, Therapeutic Recreation at Ithaca College
Which key skills are relevant for a case manager resume?
To be an effective case manager, you will need a diverse set of skills. Since you advocate for your clients, you should have strong communication and rapport-building skills. Throughout your resume, make it your goal to show a hiring manager that your empathy and active listening skills allow you to understand a client's needs, concerns, and perspectives.
There are also several other important skills specific to the job you are applying for. To discover what these are, use the job description as your guide. A hiring manager will likely search your resume for the skills listed in their job description, either manually or by using an ATS, to ensure you are the best candidate. (Learn more about how ATS works by reading our article Resume ATS optimization.)
We’ve included several key skills a case manager will need in the template provided, but here are a few of the most important ones:
Assessment and evaluation
Case management
Resource coordination
Crisis intervention
Patient advocate and education
Individual education plan (IEP)
Medication management
Person-Centered Care Planning
Patient Advocacy and Education
Individual Education Plan (IEP)
Project and Program Management
Team Training and Leadership
Operations Management
How to select the most impactful case manager resume template
While your case manager resume should be thorough, it should also be clean and professional. Start by choosing a resume template that is in reverse chronological order with your education at the bottom.
It isn’t necessary to keep the information on your resume confined to one page. Instead, you should give it plenty of white space to break up the text. This ensures a hiring manager can read your resume quickly and still see the most important information.
Choosing a template that displays your experience for the specific role is the best option. We invite you to explore our resume builder where you can choose a template suitable for your experience and the roles you are applying for. We have over 100 resume examples that you can draw inspiration from.
Copyable case manager resume example
Summary example
Accomplished Case Manager and Social Worker offering broad-based experience spanning healthcare and education with a specialization in Autism Spectrum Disorders. Draw from a wide breadth of knowledge and experience to manage patient care and special education, from assessment, diagnosis, and treatment planning to coordination of community-based resources, parent/family education, and follow up.
Passionate about empowering individuals with Intellectual and Development Disabilities (IDD). Committed to the ongoing pursuit of professional development, remaining on the leading-edge of changes and advancements across care management, clinical services, educational and behavioral intervention, and health insurance.
Employment history example
Intensive Case Manager at Beacon Health Operations, Woburn 2015 - Present
Improve health outcomes and experience of care by providing case management services to children and adults with a dual diagnosis (Substance Use Disorder (SUD) and Mental Health (MH) challenges), maintaining cases spanning numerous health insurance plans.
Plan and manage care, encouraging adherence to community-based treatment to promote patient goals.
Partner with a multidisciplinary team of community providers as well as patient families to coordinate additional resources for medical, mental health, and substance abuse support.
Initially brought on board to assist outpatient utilization management, quickly advancing to the demanding, multifaceted role of Clinician and Case Manager.
Recognized for achieving the highest engagement and enrollment rate for intensive case management as well as the most active cases within the team.
Serve as go-to resource for special projects and initiatives, including a special health plan with Humana; became the sole member of the team trained in Humana case management procedures.
Played an instrumental role in expanding service offerings to include MVP’s Depression Identification and Management Program.
Utilization Manager at Mecklenburg County, Charlotte 2012 - 2014
In consecutive roles, promoted cost-effective, patient-centered care by assessing and approving clinical services for individuals with developmental disabilities and mental illness, including processing of authorizations for patients with a dual diagnosis.
Assisted with drafting of denial letters.
Worked closely with provider agencies.
Served as an active member of the Relative as Provider Committee.
Completed cross-training on duties of Call Center Clinician for Mental Health.
Readily stepped into a leadership role during the supervisor’s absence, providing guidance and oversight for an eight-member team.
Exceptional Children’s School Social Worker at Rowan-Salisbury School District, Salisbury 2011 -2012
Provided academic, behavioral, and emotional support to students with special needs and their families.
Conducted in-home visits to build rapport, establish trust, and assess student needs; employed educational and behavioral strategies to help students temporarily learning from home.
Facilitated open lines of communication among teachers, parents, and students, encouraging collaboration and engagement to proactively mitigate obstacles and cultivate a safe, supportive learning environment at school and at home; actively contributed to IEP meetings.
Recruited for this newly formed position based on extensive knowledge and experience working with Autism as demonstrated through exceptional performance as LINKS School Social Worker.
Led the Autism Problem Solving Team, educating teachers and faculty on Autism Spectrum Disorders and classroom management strategies; integral to the success of behavior-focused classrooms across the district.
Psychoeducational Therapist at Charlotte TEACCH Center, Charlotte 2008 - 2011
Conducted diagnostic assessments of children and adults to determine potential for Autism Spectrum Disorders; consulted with parents, explaining diagnostic results, offering recommendations, and initiating early interventions for children under three.
Led individual teaching sessions for families/clients of all ages with dual diagnoses.
Provided training and leadership to interns, expanding knowledge of autism, improving assessment skills, and enhancing utilization of community resources.
Served as a key member of the training team tasked with instructing local and out-of-state health and educational professionals on the TEACCH Structure Teaching Model.
Created and led monthly support groups for mothers of children with Autism.
Additional experience as a Therapist (Independent Contractor) with Mind Matters, Incorporated in Concord, NC.
Education example
Master of Social Work (MSW) at Adelphi University
Bachelor of Science, Therapeutic Recreation at Ithaca College
Skills example
Person-Centered Care Planning
Patient Advocacy and Education
Individual Education Plan (IEP)
Project and Program Management
Team Training and Leadership
Operations Management
Key takeaways for writing a case manager resume
Case managers should demonstrate their ability to support clients, coordinate services, and manage a crisis when writing their resumes.
Your professional summary is your opportunity to start with a strong and clear statement about your experience and career highlights.
Highlight specific achievements and outcomes in your work experience section and emphasize the impact you had on your clients’ lives.
For adaptable templates and AI-powered content, our online resume builder is a great tool. Make the process of crafting the perfect case manager resume fast and easy!
