Call Center Manager Resume Example & Writing Guide

Why use this Call Center resume example?

If you’re looking for a job in a call center, we can help! With this call center resume example and writing guide, we’ll demonstrate how to highlight your skills and background to find the best job for you. Call center agents and managers work in a variety of different fields, conducting inbound and outbound calls, so if you have strong communication skills there’s a job for you.

Writing a great resume that highlights your background, education, and experience will go a long way to getting you where you want to be. Using this Call Center resume guide will give you the information you need to land a job with the right company.

How to write a great Call Center resume

Near the top of your resume under your contact information, provide a brief summary of your skills and background. This will give an overview of your career and demonstrate why you’re a good candidate. It’s important to tailor your resume to the listed requirements of the job you’re applying for. 

Strong communication skills are vital, as call center employees must be able to actively listen to callers, determine their issues, ask relevant follow-up questions, and resolve their problems. This means you’ll want to highlight your communication experience in the skill section, and provide specific examples of how you’ve demonstrated these skills. 

Utilize keywords from the job description to align your current resume with what the company is looking for in specific areas. This includes your achievements, your accomplishments, and your productivity–which should be quantifiable with specific facts and figures when possible. Using strong action verbs along with those relevant keywords will help your resume stand out in an Applicant Tracking System (ATS) and increase your chances of getting an interview. 

List your work experience in reverse chronological order, starting with your most recent experience first. Keep your job description succinct, and consider utilizing bullet points to maximize readability. You may also consider including information that is generally considered optional, such as job-related courses, certifications, and volunteer work, especially if you don’t have a lot of professional experience. 

Each description of your past employment should include a detailed overview of your job duties, and be sure to specifically highlight accomplishments and achievements. If relevant, include software you’re proficient with, additional languages you speak, and positive outcomes of your work. 

In the education section, list all your degrees and certifications with any honors or awards noted as well. Include your graduation date only if it’s been less than ten years; otherwise, leave it out. 

Remember, your resume should reflect the best version of your professional self, so it should be organized, focused, and detail-oriented. And don't forget to proofread — there should be no spelling or grammatical errors.

Which key skills are relevant for a Call Center resume?

When listing skills for a call center resume, make sure they are relevant to the job description. Include examples of these skills in your resume, either in your professional summary or in your achievements/accomplishment sections. If you can demonstrate you possess those skills, it can provide an advantage over other candidates. 

Hard and soft skills you will want to highlight on your call center resume are:

• Written/verbal communication skills

• Analytical skills

• Self-motivation

• Teamwork

• Ability to learn and adapt

• Problem solving/troubleshooting

• Attention to detail

• Organizational skills

• Empathy 

• Stress management

Call Center Manager Resume example