- Why use this Apple resume example?
- How to write a great Apple resume
- Which key skills are relevant to an Apple resume?
Apple is one of the largest tech companies in the world. If you’re aiming to work for them, then you know Apple’s influence on technology and people all over the world. Maybe you’re looking to move up in your career or hoping to make a career change into a big tech company. Wherever you want to go, you need a good resume to land your next job.
Why use this Apple resume example?
Our example resume is for a person who started in tech roles and moved into a management position. Notice that even though most of the career experience is in highly technical roles, the resume is focused on management knowledge and related skills.
The resume starts out with a strong statement about delivering solutions and supporting customers. Technology is included, but it’s not the focal point. The next paragraph is a good introduction because it includes a solid list of critical skills and how the applicant used them to make the business more productive. Again, notice this summary is not focused on technology or tech skills. This resume is clearly written to be relevant for a management position.
The example resume uses the reverse chronological format that places the most recent work experience first. This approach is recommended because employers are going to be most interested in what you have done lately.
Each job description starts out with a brief paragraph of the primary job responsibilities, which is followed by a list of items that show how skills have been leveraged to drive business objectives and accomplish results. This is critical for your resume because you want to convince a potential employer that you can do the job and help the company be successful.
How to write a great Apple resume
The most critical thing to remember is that your resume has to grab the reader’s attention, but just listing skills and job responsibilities won’t land you that new job you want with Apple. You must make your resume stand out from the competition.
One of the best ways to stand out is by customizing your resume to fit the position you want. Study the job posting and look at the company website for any clues about what the role involves and the projects or customers the company handles. Look for keywords about skills, knowledge, and experience that match up with your background. Craft your resume introduction, skills list, and career experience to incorporate these things.
Which key skills are relevant to an Apple resume?
Whether you’re in a technical role or not, you may have a lot of hard skills and expertise in different areas of tech, but don’t forget about the soft skills. Knowing how to work with people and support customers is just as important as knowing how to resolve hardware issues. Include a good mix of skills on your resume.
Here is a list of skills that you can apply to just about any job:
Adaptability
Project management
Process improvement
Customer service
Coaching and mentoring
Staff training
Team leadership
Problem-solving
Summary example
Accelerate development and delivery of innovative process and technology solutions that transform businesses and elevate the customer experience.
Passion for assembling diverse teams, effectively harnessing individual strengths, incorporating multiple perspectives, and driving a cohesive focus on shared goals. Exceptional talent for building rapport and trust with stakeholders from the C-level to individual contributors, serving as a valued advisor and setting program strategy in alignment with overarching vision. Adept at leveraging a data-driven approach to define and track key metrics, identify gaps and opportunities, and ensure near-real-time visibility into program performance.
Employment history example
Program Manager at Apple – Global
2019 - 2022
Headed development of AppleCare quality assurance and quality monitoring programs for two new products—Apple Pay Later and Satellite Emergency SOS service. Facilitated Agile ceremonies, empowered teams, and championed a culture of transparency and accountability.
Led delivery of AppleCare quality and evaluation monitoring tools for web chat, text chat, and call center channels.
Cultivated relationships across finance, quality, product, legal, servicing, strategy, and other areas to break down silos, drive cross-functional alignment, and meet strict delivery deadlines.
Partnered with Apple Pay Later product team to engineer transparent, auditable processes that complied with federal regulatory requirements for banking products.
Conducted immersive study of emergency services industry landscape and standards to create quality form that met internal and International Academies of Emergency Dispatch (IAED) standards.
Developed customer service industry benchmarking studies for AppleCare servicing within AppleCard product based on analysis of internal customer and industry data.
Senior Support Technician at Apple, Inc., Short Hills, NJ / Sunnyvale & Cupertino, CA
2014 - 2018
Provided technical support, service, and training to 25-30 users daily. Troubleshot, diagnosed, and resolved issues with hardware, applications, and functionality of all products and major carriers. Performed data recovery; updated operating systems, firmware, and applications; and assisted with business networking and Windows integrations.
Swiftly promoted to Lead Technician within one year for a team of ~40 technicians; reviewed performance data, facilitated professional development, and identified areas for improvement.
Served as go-to technician for multiple locations regarding complex hardware and software issues.
Collaborated with management and leadership to plan, develop, and implement trainings for new hires and existing employees.
Consistently delivered exceptional results, wining numerous Customer Service Awards and receiving acceptance into two internal project-based internships in California.
Software QA Engineering Intern, Operations Engineering at Apple, Inc., Short Hills, NJ / Sunnyvale & Cupertino, CA
2018 - 2018
Provided technical support, service, and training to 25-30 users daily. Troubleshot, diagnosed, and resolved issues with hardware, applications, and functionality of all products and major carriers. Performed data recovery; updated operating systems, firmware, and applications; and assisted with business networking and Windows integrations.
Swiftly promoted to Lead Technician within one year for a team of ~40 technicians; reviewed performance data, facilitated professional development, and identified areas for improvement.
Served as go-to technician for multiple locations regarding complex hardware and software issues.
Collaborated with management and leadership to plan, develop, and implement trainings for new hires and existing employees.
Consistently delivered exceptional results, winning numerous Customer Service Awards and receiving acceptance into two internal project-based internships in California.
Education example
Bachelor of Science in Computer Science at Auburn University
Skills example
Jira, Confluence, Workday, Coupa, Google Sheets, Google Data Studio, Tableau, Lucidchart, Miro, Microsoft Excel, Visio, Project, Wrike, Okta, Duo, Slack
Strategy Development & Execution
Budget Administration & Cost Control
Stakeholder Expectation Management
Business Process Engineering
Continuous Improvement
Communication & Active Listening
Cross-cultural Team Leadership
Mentoring/Coaching/Empowerment
