3 results for Technical Support Representative Jobs in Eagan, MN, US

The Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, accessories, wireless connectivity, product training, and policy clarification. Serve the Company’s external cons...

Responsible for logging calls, responding to technical inquiries about software products, escalating issues as necessary, tracking resolution progress, and providing status updates to customers. Requires basic troubleshooting skills and ability to maintain a service-oriented attitude.

Job DetailsDescriptionThe Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, accessories, wireless connectivity, product training, and policy clarification. Serve the C...