11 results for Technical Support Engineer Jobs in Waltham, MA, US

DescriptionSummary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relat...

As a Technical Support Engineer supporting our Stretch robot, you will work on our team to assist our customers with a variety of challenges, including autonomous behaviors, hardware and software issues, networking, and more. Every day, you will take ownership for resolving technical customer issues...

Provides technical support for the Stretch robot, diagnosing and troubleshooting hardware and software issues. Responsible for customer training, installation, and maintaining knowledge of robot behaviors. Collaborates with software teams on feature prioritization and documentation of incidents. Eng...

Provides help desk support for PC, server, or mainframe applications and hardware. Troubleshoots and resolves technical issues for customers, documents cases, updates customers on support tickets, escalates unresolved cases, collaborates with cross-functional teams, and maintains a knowledge databas...

Cynet Security is seeking an experienced and highly skilled Senior Support Engineer / Escalation Engineer to join our global support team. This is a hands-on, customer-facing role focused on troubleshooting complex product issues, while also playing a key role in deploying, configuring, and optimizi...

Technical Support Engineer Reporting to our head of Customer Support, the Technical Support Engineer will identify, diagnose, and resolve incidents by leveraging excellent and prompt communications with our customers. This role will partner cross-functionally with our internal teams and is a fantast...

Responsible for troubleshooting complex technical issues, deploying and optimizing security solutions, analyzing logs and configurations, collaborating with R&D and Product teams, mentoring support engineers, and maintaining internal documentation.

As a Tier 1 Technical Support Engineer, responsible for managing customer issues, triaging and troubleshooting technical problems, providing customer support using Salesforce, maintaining a knowledge base, and collaborating with teams to ensure customer success.

Oversees technical operations at a repair center, managing repair workflows and implementing corrective actions. Responsibilities include leading repair activities, troubleshooting complex electro/mechanical equipment, providing remote support, managing spare parts inventory, and documenting repair ...

Technical Support Engineer - Central Time ZoneAccelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilit...