16 results for Technical Support Engineer Jobs in Austin, TX, US

Diagnose, troubleshoot, and resolve customer issues. Collaborate with engineering and product teams to advocate for fixes. Triage product-related questions and log tickets for engineering. Act as a subject matter expert and suggest improvements for customer success.

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers se...

Responsible for providing remote and occasional onsite technical support to clients, analyzing client/server network environments, troubleshooting workstation incidents, and ensuring effective communication during the support process. Key tasks include managing service tickets, resolving issues rela...

Title: Tech Support Engineer IT/OTLocation: Pflugerville, TXReports To: Technical Support/Training ManagerAs a Tech Support Engineer, you’ll have the opportunity to work closely with experienced professionals, develop your skills, and support the Service team.Your Mission Increase the effectiveness ...

Provide technical support for advanced vision inspection machines, maintain customer relationships, gather feedback for technology improvement, and assist in business development.

Provide premium technical support to enterprise customers through email, phone, and live sessions. Troubleshoot complex issues across multiple Zoho products, maintain knowledge base articles, and represent customer feedback to product teams. Continuously update product knowledge and assist in maximi...