11 results for Customer Experience Manager Jobs in Canton, MA, US

Responsible for monitoring voice of the customer insights, optimizing digital customer experience, and collaborating with product managers and IT teams. The role involves utilizing qualitative and quantitative data for site health analysis, identifying market insights, and developing product roadmap...

Responsible for monitoring and providing actionable voice of customer insights to optimize the Digital Customer Experience. Utilize qualitative and quantitative data to improve site health and customer satisfaction, collaborate with product managers and analytics teams, and develop a product roadmap...

Req141273Position PurposeCustomer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe ope...

Responsible for leading and managing a Learning Community of 40-60 young adults, ensuring high-quality service as they prepare for corporate internships. Key responsibilities include tracking student performance, facilitating internship experiences, collaborating with various departments, managing d...

Lead the customer experience learning and development strategy for Dashers, Consumers, and New Business Verticals. Develop L&D programs, measure performance improvements, and collaborate with various teams to enhance support for customers. Monitor initiatives and analyze data to correlate learning p...

About The TeamAs DoorDash's largest core operating team, Customer Experience and Support Operations ensures that when there are bumps in the last-mile there's always someone there to make things right. Our team supports consumers, and dashers,s who need our help and we have a network of thousands of...

Who We ArePoint32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilg...

Lead high-impact, cross-functional projects to improve customer experience and service quality. Collaborate with various teams to drive change, identify opportunities, and execute initiatives. Utilize Lean and Six Sigma practices to enhance workflows and implement AI solutions in customer support.

The Customer Experience Program Manager is responsible for optimizing customer experiences across all business lines by managing strategic journey mapping engagements, developing actionable recommendations, and executing data-driven improvement plans. Key tasks include facilitating workshops, docume...

Responsible for leading customer experience measurement programs, managing vendor relationships, ensuring compliance with regulatory requirements, and executing improvement initiatives based on survey insights. Develops strategic plans to enhance customer loyalty and overall experience, while collab...