3 results for Application Support Manager Jobs in 75023, Plano, TX, US

Responsible for developing customer support strategies, overseeing the Digital Consumer Channels Support Team, managing relationships with the Managed Service partner, monitoring operations, resolving escalated issues, and implementing service improvements. Analyzes customer feedback, manages incide...

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions....

Responsible for leading the Application Support team, handling escalated customer issues, monitoring ticket queues, ensuring SLAs are met, overseeing incident management, and improving application support processes. The role includes managing on-call responsibilities and maintaining communication wi...