This position provides operational oversight of Care Coordinators who support MDC’s youth programs. Oversight includes maintaining rigorous processes and procedures to support staff while assisting clients in maintaining independent living, as well as oversight of staff that provides coordinated support services and housing-related counseling. The incumbent will understand the importance of client-centered care and needs and provide training that demonstrates and supplements the most effective means of placing the needs and goals of clients first.

• Manages and supports staff; ensures continuity of services when they are absent.
• Provides supervision to staff to ensure effective individual performance and program success, including appropriate training, mentoring and evaluation.
• Understands and interprets program-specific contracts and funding agreements to ensure compliance with requirements, deliverables, and timelines; applies this understanding to guide program operations and reporting.
• Develops staff expertise in evidence-based practices, including Housing First, Harm Reduction, Trauma Informed Care, Motivational Interviewing and Relationship-Based Care.
• Ensures high quality of services and coordination with other MDC and community partners.
• Program development and enhancement to ensure the availability of opportunities for youth to improve stability and well-being.
• Responsible for oversight of training, performance evaluation, guidance, and recognition.
• Ensures that all aspects of documentation, data entry, and report preparation are timely and accurate via training and oversight.
• Collaborates with Property Management to ensure highly functional integration of services.
• Works actively to integrate Care Management activities with other MDC programs.
• Oversees the management and analysis of data on the clients served by Care Coordinators.
• Utilizes data to manage program outcomes; continuously improving productivity and quality of care.
• Supports the Sr Director of Housing & Behavioral Healthcare in monitoring the departmental budget.
• Represents MDC in the community and participating in community planning efforts.
• Proactively solves problems utilizing innovative practices and a growth-mindset.
• Cultivates and encourages coordinated collaboration within a diverse and multi-disciplinary team.
• Consistently applies a holistic, person-centered approach to client care.
• Other duties as assigned.
  
  

Schedule: Mon - Fri, 8am - 430pm

Compensation & Benefits

• Wage range: $26.50 - 27.50/hour
• health/vision/dental/life insurance
• 403(b) retirement plan
• employee assistance program
• 13 vacation days per year
• 13 paid sick days per year
• 12 paid federal holidays
• Bachelor’s degree in Psychology, Sociology, Social Work, or related field preferred or equivalent experience.
• Minimum of 3 years’ experience working closely with individuals and families in need of assistance, as well as demonstrated knowledge of applying evidence-based practices in care coordination.
• Minimum of 2 years’ supervisory experience in a relevant field of practice.
• Demonstrated knowledge of incorporating regulations into practices, policies, and procedures.
• Proven experience with Motivational Interviewing, Trauma Informed Care, and Housing First concepts.
• Ability to analyze interventions for effectiveness, research and develop alternative interventions, and openly engage supervisory guidance and input.
• Experience advocating on behalf of individuals with complex needs, such as medical, mental health, and substance use disorders, including individuals with co-occurring disorders.
• Demonstrated knowledge and ability to access entitlement programs, with proven ability to maintain accurate, thorough, timely and complete case files.
• Proven ability to utilize excellent organizational skills to effectively manage deadlines.
• Proficiency with electronic recordkeeping for client information.
• Knowledge of HIPPA, Medicaid, and the WA Administrative Code (WAC).
• Washington State Driver’s License and must be insurable for purpose of transporting clients to scheduled appointments and/or visiting and monitoring client’s living environment.