Position Summary

We are seeking a skilled and experienced Workforce Management Business Analyst to join our team. The ideal candidate will be responsible for managing and optimizing our Kronos/UKG tool to support our business operations and enhance workforce management processes.

Responsibilities And Accountabilities

• System Configuration and Optimization: Configure and optimize the Kronos/UKG system to meet the organization's workforce management needs, including time and attendance, scheduling, and labour analytics.
• Business Analysis: Conduct thorough analysis of current workforce management processes and identify areas for improvement. Develop and implement solutions to enhance efficiency and accuracy.
• Data Management: Ensure accurate data entry and maintenance within the Kronos/UKG system. Generate and analyze reports to support decision-making processes.
• User Training and Support: Provide training and support to end-users on the Kronos/UKG system. Develop training materials and conduct workshops to ensure effective system utilization.
• Projects: Participate in workforce management projects, including system upgrades, integrations, and process improvements. Coordinate with cross-functional teams to ensure successful project delivery.
• Compliance and Reporting: Ensure compliance with labour laws and regulations. Generate and submit required reports to regulatory bodies as needed.
• Stakeholder Collaboration: Collaborate with HR, IT, and other departments to understand business requirements and translate them into system configurations and enhancements.
• Monitor system performance and troubleshoot issues as they arise.
• Stay up to date with the latest UKG features and updates.
  
  

Qualifications

• Bachelor’s degree in computer science, information technology, business administration, or a related field.
  
  

Experiences

• Proven experience with workforce management systems, specifically Kronos/UKG tools.
• Experience with system integration and data migration projects.
• Knowledge of SQL, JavaScript, and other relevant programming languages is an asset.
• Certification in Kronos/UKG tools is an asset.
  
  

Skills And Abilities

• Strong understanding of workforce management principles and best practices, including labour forecasting, scheduling, and strategic workforce planning.
• Proficiency in customizing and configuring workforce management systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Results-oriented and solution-oriented, with a strong customer focus and able to adapt quickly to changes in business plans and priorities.
• Ability to analyze workforce data and provide actionable insight.
• Knowledge of labour laws and compliance requirement.
  
  

LANGUAGES

• Bilingualism – French / English (advanced level required).
  
  

Knowledge of English is required for this specific position as Kruger deals with partners across North America and the successful candidate will be required to communicate frequently with them. Kruger has taken all reasonable steps to avoid imposing English language requirements, including assessing the actual language needs associated with the duties to be performed, ensuring that the language skills already required of other employees were insufficient for the performance of those duties, and limiting as much as possible the number of positions with duties requiring English language skills.