Your career starts now. We're looking for the next generation of health care leaders. At AmeriHealth Caritas, we're passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you want to make a difference, we'd like to hear from you. Headquartered in Newtown Square, PA, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com Position Overview: The Workflow Enhancement Analyst is responsible for creating original content, promoting the use of technology, and assisting staff in maximizing the use of existing and emerging management tools. Key Responsibilities: * Write, format, edit, and validate various technical documents. * Ensure all documentation uses standard templates. * Identify and maintain proper version control for all documents. * Collaborate with stakeholders and key staff across departments to document current and future state workflows, incorporating regulatory requirements, quality, and efficiency. * Develop and maintain an inventory of business processes within department standards, considering business decisions, technology changes, and annual audits. * Analyze processes for efficiency and effectiveness, providing solutions to minimize complexity and waste. * Develop documentation with minimal supervision and rework. * Develop content goals and strategies while collaborating with other departments and team members. * Assess training materials prepared by facilitators to ensure they complement online help. * Develop and maintain central Intranet web pages and knowledge library (OLH) * Establish and revise customer service policies. * Develop and refine standard operating procedures (SOPs) for customer service. * Formulate and enhance desk-level procedures (DLP). * Perform other related duties as required. Education & Experience: * High School Diploma/GED required; Associate's Degree preferred. * 2 years of training experience required. * Excellent customer service and interpersonal skills, both on the telephone and in person. * Strong presentation skills. * Ability to handle multiple tasks simultaneously. * Effective oral and written communication skills. * Advanced expertise with PC skills, including Microsoft Suite (Word, Excel, etc.), working knowledge of content management software, basic HTML, and related programs * Strong attention to detail, multitasking, and analytical skills. * Ability to work independently and as part of a team. * Experience in translating complex concepts into well-structured narratives. * Proofreading skills to ensure content and formatting accuracy. * Adaptability with various multimedia platforms and methods. * Ability to independently troubleshoot and provide problem resolution in a fast-paced environment. Diversity, Equity, and Inclusion At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve. We keep our associates happy so they can focus on keeping our members healthy. Our Comprehensive Benefits Package Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, including holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k), tuition reimbursement, and more.