Role Summary:

We are looking for a forward-thinking Workday HCM Systems Analyst to support and enhance our Workday environment. This role will drive system configuration, troubleshooting, reporting, and the rollout of new Workday functionality. You’ll collaborate closely with HR, IT, and business teams to translate operational needs into scalable Workday solutions, ensuring a seamless user experience and ongoing process improvement.

Primary Responsibilities:

• Configure and maintain Workday Core HCM along with one or more modules such as Benefits, Recruiting, Timekeeping, or Payroll.
• Oversee and resolve Workday support tickets, ensuring issues are prioritized and resolved efficiently.
• Lead or actively participate in new module rollouts, including Learning and Advanced Compensation.
• Gather and analyze requirements from business units and leadership, translating them into technical designs and actionable Workday configurations.
• Build and maintain custom reports; analyze data to support HR and business operations.
• Investigate root causes of system issues and coordinate resolution or escalation when needed.
• Define and test integrations, ensuring seamless data exchange between systems.
• Develop, configure, and maintain Workday security roles and business processes to align with evolving requirements.
• Uphold data integrity across all data flows, transformations, and transmissions.
• Participate in prototyping, user demos, and solution validation for upcoming Workday features.
• Support the biannual Workday upgrade cycle, including testing and documentation.
• Serve as the main point of contact for Workday Support, managing communications and issue escalations.
• Engage with Workday community user groups to stay informed on new features and best practices.

Qualifications:

• Demonstrated experience with Workday Core HCM and at least one of the following modules: Benefits, Payroll, Recruiting, or Timekeeping.
• Proficient in Workday tools such as EIB, Core Connectors, Studio, BIRT, and report creation (Advanced, Composite, Matrix).
• Solid understanding of Workday’s security model and best practices for role and permission management.
• Strong analytical skills with a proactive approach to problem-solving and root cause identification.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Excellent communication and interpersonal skills; able to partner with HR and technical teams to deliver results.
• Proven track record in documenting solutions and maintaining support knowledge bases.
• Skilled in system testing, regression testing, and coordinating user acceptance testing.
• Experience guiding business stakeholders through functional verification of new features.

Preferred Soft Skills:

• Strong team orientation with a collaborative spirit.
• Proactive and accountable, with a drive to continuously improve systems and processes.
• High attention to detail and a commitment to delivering quality solutions.
• Eagerness to learn new modules and adapt to emerging technologies.

Education & Experience:

• Bachelor’s degree required (preferably in Computer Science, Human Resources, Finance, or related field).
• Minimum of 6 years in a business or technical analyst role supporting Workday or other HCM/Payroll platforms.
• Technical Workday experience is essential.