Required Skills:

• Configure complex Workday business processes. Support configuration, integrations, and troubleshooting of business processes with a focus on Payroll.

• Perform additional Workday administrative functions including tenant configuration, data loads, integrations, and reporting.

• Review business procedures/workflows to ensure system features are being fully utilized and identify Workday features that may improve efficiency.

• Cohabitate in Sandbox environments and work within an established, well-controlled systems environment by defining, documenting, and enforcing system standards.

• Provide pre- and post-launch end-user support, change management, issue resolution, testing, and training to enhance and optimize Workday processes.

• Ability to mass load information via EIBs and knowledge on how to test integration inputs and outputs based on transactional changes.

• Knowledge on how to create reports and use them in auditing configuration change effectiveness.

• Document technology specifications for current and future configuration.

• Maintain accurate change management documentation to satisfy Bank of America’s internal/external audit controls and compliance practices.

• Understand Workday’s Implementation Methodology and use it on all projects.

• Act as the domain support for feature releases and issue resolution, supporting the Workday Architect to define scope, prioritize, plan and implement system changes and enhancements.

• Maintain working functional knowledge of HR and HR systems across multiple functions and teams, driving community collaboration and a commitment to a great support service experience.

• Foster ongoing Workday relationships – relevant memberships and engagement in Workday Community, User Groups, and Conferences.

• Act as support to business partners and work to enhance their understanding of Workday.

Desired Skills:

• Bachelor’s Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to perform the key accountabilities of the job required

• 3+ years Workday HCM experience

• Workday Pro or Workday Certifications strongly preferred

• A solid understanding in at least three Workday modules including Core HCM, Compensation, Talent, Payroll, Time, Absence, and Benefits

• Workday Integrations experience preferred

• Knowledge of Workday business process, core setup, and security framework

• Deep understanding of Workday data model, corporate system architecture, interfaces, reporting, and data loading procedures

• Attention to detail and relentless commitment to follow-through

• Ability to convey ideas and recommendations to a wide variety of audiences at all levels in a clear, compelling and succinct way in written and verbal communications

• Strong expertise in cloud-based multi-tenant systems

• Strong ability to work with others on solutions