About Us

PlumpJack Wine & Spirits’ boutique wine shop spans two locations in the city of San Francisco. The original Marina location was established in 1992 as our flagship store specializing in an expansive collection of wines from around the world, including rare library wines for the discerning buyer and collector. In recent years, PlumpJack Wine & Spirits has embarked on close partnerships with American Whiskey distillers to produce barrel selections branded exclusively for PlumpJack Wine & Spirits. With an offering of 9+ clubs for wine, spirits, champagne and beer, there is a club to suit all enthusiasts.

Both stores are highly regarded for their selection of wine; spirits; domestic and imported beer; sparkling wine; and liqueurs.

Purpose Of The Role

To help ensure the smooth and efficient operational procedures within the stores, enabling the highest level of customer service.

Responsibilities

• Hire, train, schedule, support, review, discipline and terminate employees directly accountable to their position, to maintain highest possible levels of employee morale and department productivity, all while maintaining HAP.
• Perform administrative duties such as: scheduling, payroll, bank deposits, general store maintenance. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Lead by example by greeting customer on sales floor, phone or online, and assisting in determining make, type, and quality of merchandise desired. Provide an educational experience for the guest when purchasing wine, spirits or beer - ensuring that customers receive exemplary customer service.
• Responsible for the oversight of receiving deliveries, receiving invoices, and maintaining a fully stocked sales floor
• Have a complete understanding of back stock organization in all categories, ensuring that product is well organized, safely stored and properly rotated.
• Responsible for overseeing wine, beer, liquor inventory levels. Communicating with buyers/managers, assisting where needed in the purchasing of product.
• Responsible for the management of all club member accounts. Receiving, maintaining and processing of club subscriptions across all channels: POS, Excel, Email lists, Google Drive, Account folders and check off lists. Display a consistent evaluation for process and efficiency while driving enrollment and revenue.
• Manage a list of store to-dos, sales and orders, upcoming events or initiatives, while keeping track of weekly/monthly/yearly goals.
• Continually build Store SOPs manual for all primary functions of business, working with the individual employees in development.
• Responsible for assistance in meeting or exceeding budgeted Revenue and COGS goals while maintaining healthy inventory management. Lead annual inventory reports and procedures with assistance from team.
• To foster a team environment by creating a fun, competitive, and inviting atmosphere.
• To educate team on product knowledge through tasting budgets and tastings with sales reps/vendors.
• To represent and market the PlumpJack Wine & Spirits in a positive and professional manner as requested and continually promote PlumpJack Wine & Spirits internally and externally by attending special events when requested and building relationships both on and off property.
• To perform other tasks, including cross-training, as directed.
  
  

Minimum Candidate Requirements

• Minimum 5 years retail management experience required.
• Must have a knowledge and passion for wine, spirits, and beer.
• Intermediate computer skills and ability to multi-task.
• Familiar with local Department of Health regulations, California liquor laws and relevant current laws governing handling of hazardous substance.
• Demonstrated ability to train staff. Detail oriented, organized, and efficient.
• Diplomatic and calm with strong verbal communication skills.
• Courteous, friendly, and professional manner.
• Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
  
  

Working Conditions

Works primarily indoors throughout shift in retail store environment with multiple floors. May be exposed to outside conditions when assisting with deliveries or customers. Sits at desk approximately 50% of the shift, stands/walks about 50% of shift.