Role Description: Windows Server Platform Engineer

Overview

The Windows Server Platform Engineer is responsible for supporting, optimizing, and maintaining complex enterprise environments for large-scale organizations. This role involves deploying, troubleshooting, and ensuring the stability of Windows Server environments, virtualization platforms, and hybrid cloud infrastructures. The Engineer will play a crucial role in assisting customers with best practices, system performance tuning, and seamless integration of on-premises and cloud-based technologies.

This position is with tma, an organization committed to bridging the skills gap and creating employment pathways for Africa’s youth in the global job market. The Windows Server Platform Engineer will contribute to tma’s mission by supporting enterprise clients with advanced technical expertise.

Key Responsibilities

Technical Support & Optimization

• Act as a primary technical contact, providing customers with advanced support, troubleshooting, and issue resolution.
• Conduct in-depth product reviews, risk assessments, and system performance evaluations to ensure reliability and efficiency.
• Perform post-implementation reviews of server deployments, migrations, and upgrades.
• Proactively identify and address performance bottlenecks and security vulnerabilities in enterprise environments.

Deployment & Infrastructure Management

• Lead Windows Server (2012 R2-2025) deployments, configurations, and optimizations in enterprise environments.
• Manage and optimize virtualization platforms (Hyper-V, VMware, Azure VMware Services, Azure Stack HCI).
• Ensure smooth operation and automation of patch management, Windows updates, and failover clustering.
• Support hybrid infrastructures, integrating on-premises and cloud-based solutions to enhance operational efficiency.

Training & Knowledge Sharing

• Deliver technical workshops, whiteboard sessions, and best practice discussions to educate customers on Windows Server and related technologies.
• Provide internal and external training on PowerShell scripting, automation, and system monitoring tools.
• Document technical findings, troubleshooting guides, and configuration standards for knowledge sharing.

Security & Compliance

• Implement and troubleshoot Windows security features, including Secure Boot, Windows Defender, TPM, and identity management solutions.
• Apply best practices for Active Directory management, DNS, DHCP, Group Policy (GPO), and security hardening.
• Conduct risk assessments and security audits to ensure compliance with enterprise IT policies and industry standards.

Key Competencies & Required Experience

• Windows Server Expertise – Advanced proficiency in Windows Server (2012 R2-2025), including installation, configuration, troubleshooting, and optimization.
• Virtualization & Cloud Infrastructure – Hands-on experience with Hyper-V, VMware, Azure VMware Services, and Azure Stack HCI.
• PowerShell & Automation – Strong skills in PowerShell scripting, Desired State Configuration (DSC), and automation for system management.
• Networking & Security – Solid understanding of Active Directory, DNS, DHCP, GPO, Windows Defender, and security best practices.
• Systems Performance & Debugging – Experience in Windows performance monitoring, kernel debugging, and troubleshooting system crashes (Perfmon, WPA, Blue Screen debugging).
• Hybrid Infrastructure Management – Experience in integrating on-premises systems with cloud-based solutions.
• 4+ years of experience in Systems Architecture, Administration, IT Consulting, or Enterprise IT Support.

Industry certifications (preferred) – Advanced Microsoft certifications in Windows Server, Azure, or related fields.